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MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Full-time
Senior Manager - Technology Solutions Job at MTN Uganda
MTN Uganda
Job Description
MTN Uganda is recruiting a Senior Manager for Technology Solutions to oversee the design and implementation of scalable, secure, and innovative wholesale technology solutions. The successful candidate will drive the NaaS roadmap and lead the transition from Telco to Techco. This role requires strong technical leadership and the ability to align technical capabilities with market needs.
Duties, Roles and Responsibilities
Key Duties and Responsibilities:Operational Delivery Management: Commercial Operations & PlanningSolution Design & Architecture:
- Develop and implement scalable, secure, and innovative wholesale technology solutions.
- Ensure alignment with MTN Group standards and regulatory requirements.
- Drive the NaaS roadmap and integration of emerging technologies (cloud, edge computing, SDN).
- Support infrastructure-sharing initiatives and national roaming frameworks.
- Drive transformation from Telco to Techco and beyond infrastructure connectivity
- Oversee end-to-end solution deployment, ensuring quality and timely delivery.
- Implement governance frameworks for compliance and risk management.
- Collaborate with commercial teams to align technical capabilities with market needs.
- Engage with regulators and industry bodies on technology standards and compliance.
- Identify opportunities for automation, cost optimization, and service reliability.
- Benchmark against global best practices in wholesale technology solutions.
- Approve new initiatives and provide costing for complex solutions.
- Prepare proposals on change initiatives, SLA policies, and procedures.
- Resolve issues affecting time, scope, productivity, cost, or resources and guide on escalated issues.
- Lead major client engagements to identify and deliver complex solutions.
- Drive risk mitigation and control, seeking input from relevant parties.
- Lead and direct physical and virtual teams.
- Act as an ambassador and role model for the MNS team by embodying brand values and behaviors.
- Create a positive and engaging work environment.
- Enhance employee engagement through relevant interventions within the Wholesale BU.
- Attract, develop, and retain talent.
- Build professional relationships with external customers.
- Foster a culture of continuous evaluation, improvement, and high performance, with accountability and consequence management.
- Ensure compliance with all relevant policies and procedures for self and team.
- Implement and maintain effective SLA strategies to support the business.
- Establish controls and processes to minimize revenue leakage.
- Ensure proper project controls to manage financial and operational risks.
- Implement appropriate Delegation of Authority (DoA) procedures.
- Develop and manage operational and project initiative budgets in line with business objectives.
- Reduce operational costs in line with least cost operating strategies derived from business drivers.
- Hold strategic meetings, ensuring relevant participation and providing guidance and support during discussions.
- Manage executive stakeholder relationships with MNS customers and technology providers.
- Maintain relationships with business partners and customers, ensuring contract adherence.
- Identify mutually beneficial situations with external partners.
- Develop and drive the execution of agreed projects.
- Oversee implementation, tracking, monitoring, and compliance of projects.
- Manage contracts in line with procurement policies.
- Coordinate project reporting and implement the integrated project management model.
- Manage risk associated with projects
- Determine, document, and review project requirements within the value stream or for impacting processes and systems.
- Design, analyze, and document workflows, recommending improvements for operational effectiveness.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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