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Full-time
4G-NOC Engineer Level 2 Job at Savanna Fibre
Savanna Fibre
Job Description
The 4G NOC Engineer Level 2 is responsible for monitoring, maintaining, and supporting the overall health and performance of the 4G network, including core, RAN, and transmission. This role involves diagnosing and resolving network-related issues while ensuring 99.9% availability and performance in a 24/7 operational environment.
Duties, Roles and Responsibilities
- Continuously monitor the 4G network infrastructure, including 4G sites, core and access routers, switches, firewalls, core network servers, and transmission fiber links, using NMS tools (as provided by vendors or developed inhouse).
- Respond and escalate network alarms, outages, and performance issues in real-time.
- Maintain logs of network activity, outages, and incidents for analysis and reporting Supervise the Level 1 team on shift to ensure there are no missed alarms and historical NMS alarms are acknowledged and cleared
- Handle network incidents, service outages, and performance degradation, ensuring minimal downtime.
- Perform root cause analysis of network issues and provide timely resolution.
- Escalate RAN and transmission critical incidents to field engineers to resolve
- Escalate all service affecting issues and guide the field team in prioritizing faults to ensure minimal downtime and also support on preventative maintenance
- Diagnose and troubleshoot issues related to hardware, software, and network configurations.
- Perform basic configuration changes on network equipment when required, under the supervision of senior engineers.
- Work with vendors or service providers to troubleshoot external connectivity issues.
- Assist in and recommend regular maintenance works such as firmware updates, software patches, site upgrades and maintenance.
- Ensure all maintenance work is scheduled and completed with minimal disruption to business operations.
- Provide timely updates to all stakeholders on network incidents and resolutions.
- Create and deliver network performance reports to management, including outage reports, incident tickets, and key performance indicators (KPIs).
- Have regular meetings (weekly/bi weekly) to review site performance of the tower companies Track and manage reconciliation with the tower companies on a monthly basis.
- Prepare UCC reports: availability and capacity on the core, RAN and transmission networks for review for the 4G NOC Team Lead
- Document procedures, incidents, and resolutions in detail to contribute to knowledge management.
- Work closely with 4G RAN/Optimization/Core network engineers and service delivery teams to resolve issues and implement improvements.
- Coordinate with third party service providers to resolve external faults
- Collaborate in network projects and deployments when needed.
- Carry out first level analysis of network performance and recommend optimization and improvement strategies.
- Proactively identify potential issues, bottlenecks, or inefficiencies in the network infrastructure and recommend solutions.
- Ensure that all network systems and activities adhere to company policies, procedures, and security standards.
- Assist in working on the UCC reports on a monthly basis and responding to UCC escalations.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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