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Senior E-Channels Officer job at Diamond Trust Bank Uganda (DTB) | Apply Now
Kampala, Uganda
Full Time
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Senior E-Channels Officer job at Diamond Trust Bank Uganda (DTB)
About the Organisation
Diamond Trust Bank (DTB) is a leading financial institution dedicated to providing innovative and reliable banking services to individuals, businesses, and institutions across East Africa. The bank’s mission is to deliver superior financial solutions that empower its customers and foster sustainable growth. With a strong reputation for integrity and customer-centricity, DTB has earned recognition for its exceptional service and innovative banking products, ensuring it remains a trusted partner in the region.
The bank prides itself on a work culture that emphasizes collaboration, inclusion, and personal development, offering employees opportunities for career advancement and work-life balance. Founded in 1945, Diamond Trust Bank has evolved through strategic growth and expansion, becoming one of East Africa’s most respected banks with a presence in Kenya, Tanzania, Uganda, and Burundi. DTB’s business model is built around leveraging digital technologies and innovative financial products to cater to diverse customer needs.
The bank operates with a strong focus on corporate social responsibility, including initiatives in education, health, and the environment, in line with its core values of trust, respect, and responsibility. As a major player in the East African banking sector, DTB continues to expand its footprint, offering a wide range of financial services to millions of customers. For more information, visit www.dtbafrica.com.
Job Title
Senior E-Channels Officer job at Diamond Trust Bank Uganda (DTB)
Diamond Trust Bank Uganda (DTB)
Job Description
Job Title: Senior E-Channels Officer
Organisation: Diamond Trust Bank Uganda (DTB)
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Digital Channel Strategy: Develop and implement strategies for digital channels, including product development, customer engagement, and channel optimization.
Platform Management: Oversee the development, maintenance, and enhancement of digital platforms, ensuring security, reliability, and performance.
Customer Experience: Ensure excellent customer experience across digital channels, through user-centric design and continuous improvement.
Security and Risk Management: Ensure the security and integrity of digital channels, identifying and mitigating potential risks and threats.
Performance Analysis: Analyse performance metrics, identify areas for improvement, and implement changes to optimize digital channel performance.
Collaboration: Collaborate with cross-functional teams, including IT, Projects, Marketing, and Product Development, to drive digital channel initiatives.
Regulatory Compliance: Ensure compliance with relevant regulations and industry standards, such as cybersecurity and data protection.
Key performance measures
Sales and financial targets per scorecard: Profitability measured by contribution, Net income for E-Channels.
Quality and accuracy of performance reports
Training and support to the branch staff and stakeholders.
Leadership
Drive the sales and utilisation of E-Channels so that the targets are achieved and preferably exceeded by developing and implementing a formal sales plan and strategy.
Work with the Senior Manager – Products & Channels to communicate the E-Channels strategy to stakeholders.
Any other duties assigned
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s Degree
Strong understanding of digital channels, including internet banking, mobile banking, ATMs, credit and debit cards
Experience:
5+ years in digital banking, e-commerce, or a related field.
Skills:
Excellent analytical, problem-solving, and communication skills.
Good management, communication, and interpersonal skills.
Technical Competencies
Knowledge of Banking and Business Operations: Well round knowledge of the Bank’s operations and processes and excellent knowledge of Bank policies and procedures.
Risk Management: Ability to anticipate and mitigate risk by implementing appropriate Risk Management Policies for the Bank.
Compliance and Regulatory Framework: Top notch understanding of the regulatory issues, reporting and operational requirement as provided by the bank and BOU etc.
Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail.
Technology Skills: Knowledge of computerized banking applications and spreadsheets.
Behavioural Competencies
Results and Achievement Oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads.
Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity.
Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices.
Communication and Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with, lead and build motivated teams.
How to Apply
All candidates should send their updated CVs and application letters to recruitment@dtbuganda.co.ug
Deadline: 18th June 2025
