Roving Regional Operations Leader job at WASSHA Africa Uganda | Apply Now

Managerial Responsibilities

• Implement the company’s Vision, Mission, Values, and policies at the regional level, providing leadership and motivation to all employees.

• Develop regional strategies for sales, marketing, and operations; execute these strategies and share results and necessary measures promptly.

• Oversee all operations in responsible regions, including sales and marketing, collaborating with customer support, supply chain, engineering, and accounting.

• Plan, select, contract, and manage MRs required in regional operations to achieve operational targets. Train and mentor MRs and MOs, monitoring the improvement and making decisions on continuing or discontinuing contracts.

• Strategize ways to increase profitability and propose realistic measures to management.

• Compile regular summaries of sales and other activities in the responsible regions, providing insights and prospects to the Operations Manager.

• Manage customer relations directly in the field where necessary.

• Plan, execute, and monitor expenses and costs in responsible regions to achieve regional profitability in alignment with the Operations Manager.

• Provide accountability and prompt the teams to do the same.

Functional Responsibilities:

• Sales in the Region

• Develop and implement sales strategies in line with WASSHA’s strategic objectives and ensure achievement.

• Monitor daily and weekly sales of all agents in the region and take remedial action to meet and exceed monthly sales targets on all KPIs.

• Understand field-level circumstances, including regional, district, village, and agents’ specific conditions.

• Focus on direct voices from agents and customers, resolving issues where necessary.

• Track and review Agent Sales Weekly and design corrective actions where necessary.

• Conduct monthly and weekly reviews, making relevant and specific recommendations for action to management.

• Identify new sales opportunities and focus sales efforts to capitalize on such opportunities.

• Managing the Operations of the MOs/MRs

• Lead a team of Field Training Officers, Marketing Representatives, and Marketing Officers, maximizing their performance through strong leadership, coaching, mentoring, a positive attitude, high energy levels, and a tenacious yet diplomatic approach.

• Identify, recruit, and train new Marketing Representatives and Officers to ensure they can work in the field with minimal supervision.

• Plan and share daily activities for Marketing Representatives and Officers in a timely manner.

• Closely monitor Marketing Representatives and Officers to ensure planned daily activities are executed successfully.

• Train and follow up with agents, MRs, and MOs to improve satisfaction levels.

• Ensure correct calculation of Marketing Representative and Officer fees and accurate capture of payment details to avoid errors and omissions.

• Ensure that contracts for Marketing Representatives and Officers are up to date and renewed timely.

Flexibility and Agility:

• Support multiple locations, providing consistent sales coverage and quick responses to emerging sales opportunities or challenges.

• Adapt to various needs and challenges in the sales landscape, ensuring operational efficiency and adherence to company policies.

Special Projects:

• Undertake special projects such as launching new products, conducting market research, or implementing new sales initiatives.

• Market Intelligence:

• Gather and relay valuable market intelligence and customer feedback to inform sales strategies and product development.

Alignment with the CSO Team:

• Work closely with the customer support team to resolve Agent issues promptly.

• Monitor weekly sales to identify Agents due for commission and confirm amounts with the CSO team and the Operations Manager.

• Communication with SCM and Engineers:

• Coordinate with SCM and engineering teams to align stock levels and ensure smooth delivery and operations to the warehouses.

• Select optimal and strategic positions for warehouses and consider delivery methods and costs to execute plans.