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Full-time
Reservations Manager Job at Mövenpick Hotel & Residences
Mövenpick Hotel & Residences
Job Description
Mövenpick Hotel & Residences Nairobi is seeking a Reservations Manager to lead its reservation operations. The role focuses on maximizing revenue through effective inventory and pricing strategies based on demand forecasts. The successful candidate will supervise the reservations team and manage day-to-day operations to ensure high standards of guest service and yield management.
Duties, Roles and Responsibilities
- Maximize overall revenue from all reservation sources through the development and implementation of effective inventory and pricing strategies based on future demand forecasts for all hotel and resort properties.
- As well, he/she will amplify the functionality of all reservation source software.
- In addition, participate in the protection and efficient utilization of the Company's assets through the implementation of approved policies, procedures and internal controls.
- This individual must make a daily practice of revenue maximization and yield management.
- He/She supervises and coordinates activities of workers in their daily tasks.
- Focus on overall yield and REVPAR
- Analyze data as it relates to our market regarding customer relationship management programs.
- Responsible for forecasting revenues both long and short-term.
- Train, motivate and develop our reservation staff on an ongoing basis.
- Will be a key player when bringing and relocating reservations staff.
- Supervises and coordinates activities of employees engaged in taking, recording, and cancelling reservations.
- Handling the day-to-day operations of the Reservations Department as listed.
- Interacts and handles other sections of Revenue Management if needed.
- Monitors any events and special promotion activities & meet with potential or actual hotel clients.
- All machinery and equipment at Reservations, in relation to concerned departments.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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