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About the Organisation
Relationship Officer, Custodial & Investor Services job at Bank of Africa Uganda | Apply Now
Uganda
Bank of Africa Uganda Limited (BOA Uganda) is a key player in the Ugandan banking sector, providing a wide range of financial services to individuals, businesses, and institutions. As part of the Bank of Africa Group, which operates in 18 countries across Africa, BOA Uganda benefits from a strong network and extensive experience in the African financial landscape.
Established in 1985, BOA Uganda has grown significantly, earning a reputation for reliability, innovation, and customer-focused services. The bank offers a comprehensive suite of products, including personal and business banking, loans, savings and investment accounts, and digital banking solutions. Its commitment to leveraging technology has led to the development of robust online and mobile banking platforms, making financial services more accessible and convenient for its customers.
BOA Uganda is known for its strong focus on small and medium-sized enterprises (SMEs), providing tailored financial solutions to support their growth and development. The bank offers various credit facilities, advisory services, and business development support to help SMEs thrive in a competitive market.
The bank also places a high priority on corporate social responsibility, engaging in numerous initiatives aimed at improving the well-being of communities in Uganda. These initiatives include support for education, health, environmental conservation, and economic empowerment projects. Through its community outreach programs, BOA Uganda demonstrates a commitment to making a positive impact on society.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Relationship Officer, Custodial & Investor Services job at Bank of Africa Uganda
Full Time
Deadline:
22 Sept 2025
Job Title
Relationship Officer, Custodial & Investor Services job at Bank of Africa Uganda
Bank of Africa Uganda
Job Description
Relationship Officer, Custodial & Investor Services
Company: Bank of Africa Uganda
Location: Uganda
Position Overview
Support the operational and business functions of the Custodial & Investor Services division to effectively serve domestic, regional, and global clients.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Application Deadline: 22 September 2025
[Click the APPLY Button below to see details & apply]
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Go to the "Jobs" tab
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How to Apply
Drive growth in Custodial and Investor Services by supporting business development initiatives.
Manage Custodial & Investor Services platforms including Igor, INNOVA, Central Securities Depository (CSD), and ATS.
Ensure accurate execution of Corporate Actions such as Dividends, Coupons, Rights Issues, Proxies, Redemptions, and Announcements.
Execute Investor Services requests promptly to maximize revenue generation.
Oversee timely and precise execution of Custodial & Investor Services instructions daily, maintaining zero failed trades.
Reconcile client holdings with depositories, prepare investment reports, and escalate exceptions for resolution.
Accurately bill custody clients, maintain debtors’ registers, and collect custody fees and trading income, reporting monthly to the Manager.
Support deposit mobilization by maintaining strong relationships with key stakeholders like Fintech firms and Fund Managers.
Submit accurate monthly tax data to Finance and obtain tax certificates for deposit investments.
Complete trade and clean cash settlements daily with accuracy and timeliness.
Process all applicable fees (URBRA, USE, Brokerage, Sub-custodian fees) promptly.
Minimize escalations and interest claims, responding to queries within agreed service levels.
Prepare client Board reports on time for submission to the Line Manager.
Ensure accurate account openings across BP, SCA Level in INNOVA, ATS, PDSG, NSE, and IGOR platforms.
Assist in preparing process documentation, procedures, and product training materials.
Promote risk awareness and best practices to prevent losses, fraud, errors, and market penalties related to settlements and operations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Required Qualifications
Bachelor’s degree in Investments, Finance, Commerce, Business Administration, International Business, Economics, or a related field from a recognized institution.
Postgraduate qualification in Finance, Investments, Banking, or related discipline is an advantage.
