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Relationship Managers - Commercial job at Dfcu Bank | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Relationship Managers - Commercial job at Dfcu Bank
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Kampala, Uganda
Full-time
Relationship Managers - Commercial job at Dfcu Bank
Dfcu Bank
Reporting to the Head Commercial/SME, the role holder will be responsible for managing commercial / SME relationships within commercial segments through origination in line with targets and expectations. The Relationship Manager will be responsible for offering the best customer experience to the assigned clientele to ensure retention and grow the existing business through deeper penetration into their existing business requirements.
Provide superior relationship management by ensuring customer retention, loyalty, preference and devotion.
To source for new SME relationships that have the potential to grow & provide superior returns.
Identify & disseminate information to & from the market/customers and alert management on trends, risks and opportunities to maximize & sustain revenue.
Promote & maintain the highest standards of customer service to maximize the returns from the existing relationships and attract new business from targeted customers.
Monitor & enhance the business portfolio risk profile within agreed parameters at all times together with the Risk unit; to minimize non-performing assets and ensure the accumulation of deposits with a view of generating an inexpensive and stable base.
Constantly explore the enhancement of the Bank’s brand name so that the Bank holds out to the target markets as one of the best SME fields in terms of service, innovativeness and customer awareness/responsiveness.
Appraise opportunities for synergy and keep well-documented reports/visits/contracts with all relationships, the bank’s management & other units
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A University degree in business-related fields.
Certified Credit Analyst
At least 3 years working experience in banking of which 2- should be in relationship management or sales.
Ability to work under pressure.
An in-depth understanding of all bank products
Computer knowledge especially spreadsheet, word & PowerPoint.
Outgoing, self-motivated, assertive and proactive.
A self-starter who is oriented and able to meet deadlines.
A good team player who can work under minimum supervision.
Strong analytical skills
Ability to manage time and pressure effectively to ensure no loss of efficiency
Ability to keep abreast of changes in the market, customer requirements, competitors’ responses and the bank’s ability to use information to identify new business opportunities and threats.
Business Acumen
Excellent communication, interpersonal and negotiation skills.
Excellent relationship management skills
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:
Vacanciesbank@dfcugroup.com
Only short-listed candidates will be contacted. Please note that all recruitment terms and conditions as stated in the HR Policies and Procedures Manual shall apply.
