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Job Summary
Job Title:
Relationship Manager- Workplace Banking
Employer:
I&M Bank Uganda
Location:
Country:
Contract Type:
Full-time
Job Category:
Bank Jobs
Number of Positions:
1
Deadline:
Wednesday, 24 January 2024
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Kampala, Uganda
I&M Bank (Uganda) Limited, established in 2021 following the acquisition of a 90% stake in Orient Bank Limited, operates as a subsidiary of I&M Group Plc, a prominent East African financial services conglomerate.
The bank's mission is to empower prosperity by delivering innovative financial solutions, guided by core values of trust, integrity, respect, courage, and innovation. With a growing presence in Uganda, I&M Bank offers a comprehensive suite of banking services, including retail, corporate, and SME banking, supported by a robust digital banking platform to enhance customer convenience.
The bank fosters a dynamic work culture that emphasizes employee development and values diversity, offering various job opportunities that align with its commitment to excellence. I&M Bank actively engages in corporate social responsibility initiatives focused on education, health, and environmental sustainability, aiming to make a positive impact on the communities it serves. For more information, visit their official website at www.imbankgroup.com/ug.
Full-time
Deadline:
24 Jan 2024
Relationship Manager- Workplace Banking job at I&M Bank
I&M Bank Uganda
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
To market the Bank’s products and manage customer relationships through pro-active and consultative approaches with the aim of acquiring profitable new Banking business through the creation, development and maintenance of high-quality customer advisory relationships, customer loyalty programmes in the Branch towards the realization of the bank’s mission and vision.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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KEY RESPONSIBILITIES:
Generate new business to achieve defined sales targets in liabilities and assets to grow market share in line with the bank’s strategic direction.
Recommend changes required to meet target customers' expectations whilst fully in compliance with Bank policies.
Analyze and monitor market trends, interpret customer requests and provide integrated product solutions to particular customer needs in line with the bank’s policies and procedures and make appropriate recommendations for banks product development.
Evaluate banks products on a regular basis and make recommendation on the necessary improvements required for the bank to remain competitive in the market as per the banks strategic plan.
Plan, Review, formulate and implement strategies necessary to acquire and sustain accounts in the commercial sector of the market.
Review and maintain a comprehensive database of existing relationships/prospects and establish mechanism for maintain existing customers.
Evaluate banks products on a regular basis and make recommendation on the necessary improvements required for the bank to remain competitive in the market as per the banks strategic plan.
Market bank’s products in all sectors of the Ugandan market in line with the defined bank segments, set targets and bank’s strategic objectives.
Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions.
Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis.
Review and analyze and screen applications for credit based on the Bank’s credit risk procedures.
Initiate and carry out recovery action on non-performing credit facilities on assigned accounts.
Drive payroll acquisition.
KEY PERFORMANCE INDICATORS:
Customer service delivery index.
Market Share Growth.
% of retained customers.
Quality of Customer Base.
Size of asset portfolio vs. target.
Growth of Risk Assets and Liabilities under his/her portfolio
Proper documentation of loan cases
Prompt loan recovery
Reduction of arrears rate (NPR)
Number of products sold to clients.
Quality of analysis of cases and report preparation
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum Education Qualification:
Bachelor’s degree in any Business-related field.
Work Experience:
Minimum of 5-7 years cognate experience in Sales preferable Credit Sales in Banking.
Required Competencies (Knowledge, Skills & Abilities):
Knowledge of banking operations, policies and procedures.
In-depth knowledge of the bank's products and services.
Relationship management Skills.
Marketing/networking Skills.
Professional disposition.
Problem solving skills.
Result Orientation.
Analytical Thinking.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
