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Full-time
Relationship Manager Home Loans Job at Housing Finance Bank
Housing Finance Bank
Job Description
Reports:
Direct - None
Indirect - None
Interacts/Interfaces with:
Internal - Personal banking Teams
- Branch Teams
- Credit Teams
External - Key Customers
- HFB Business Partners
Job Purpose:
- The Relationship Manager Home Loans is accountable for the growth of the Bank’s Mortgage business through sales, service and retention of a specified portfolio and ensure portfolio quality in line with the Department’s targets and the Bank policies.
- He/she will offer mortgage customers banking and financial advisory services to achieve sales performance against targets, examine growth opportunities, enable sales improvements & product mix development
Duties, Roles and Responsibilities
Key Result Areas:
- Maintain relationships with customers and ensure that services delivered meet client expectations.
- Assess credit requests in conjunction with the credit department in line with the banks credit standards, policies, procedures, and practices and recommend action to the credit department and committee.
- Initiate and coordinate development of action plans to penetrate new markets.
- Perform, promote, and maintain the highest standards of customer service in order to maximize returns from existing relationships.
- Develop and implement business growth strategies as necessary to maximize consumer banking profitable sales of all bank products & services. This will include developing direct customer contact and relationships with the segment account holders.
- Carry out sales visits to existing & potential top clients, identify sales leads, and report on your home loan portfolio.
- Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in line with the Customer Service Charter`
- Any other duty as may be assigned by the bank.
Financial Responsibility:
- Responsible for Home Loans sales & financial targets as will be agreed using different parameters esp. on customer numbers, Liabilities, Assets, and revenue growth
- Responsible for controlling costs to within agreed Sales budget.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials,
daytime telephone contact, postal and email address and three competent referees not later than Monday, 30th March 2026 by
5:00pm to:
Chief Human Resources Officer
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo
Please take note that all applications should be sent by email to:
Recruitment@housingfinance.co.ug
Copy in:
Sandra.Kiconco@housingfinance.co.ug
Lillian.Nansamba@housingfinance.co.ug
DO NOT HAND DELIVER YOUR APPLICATION
Please take note that this advert is internal. ONLY shortlisted candidates will be contacted, and any form of canvassing will lead to automatic disqualification.
Guidelines for submitting Documents.
1. Ensure that all your documents are scanned and submitted in 1 single batch using the following order.
• Application letter
• Curriculum Vitae (CV)
• Academic Documents and Certificates
2. The maximum document size is 10 MBs.
3. Please indicate the name of the position you are applying for in the subject
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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