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Full-time
Relationship Manager – Diaspora Banking Job at Housing Finance Bank
Housing Finance Bank
Job Description
Reports:
Direct - None
Indirect - None
Interacts/Interfaces with:
Internal - Personal banking Teams
- Branch Teams
- Credit Teams
External - Key Customers
- HFB Business Partners
Job Purpose:
To grow and retain a customer base for Diaspora Banking in line with the Bank’s customer value proposition, agreed targets, the Bank’s strategy, the Banks policies and procedures as well as regulatory and risk frameworks
Duties, Roles and Responsibilities
Key Result Areas:
- Develop and execute the diaspora segment strategy in line with the Bank wide strategy and customer value propositions.
- Balance Sheet Growth. Grow market share in the diaspora segment by continuously reviewing and innovating to ensure that the Bank’s solutions are in line with the changing customer needs and deliver a consistent customer value proposition.
- Identify and meet diaspora customer needs through selling of all relevant Bank products and services especially housing solutions in line with set targets.
- Initiate credit applications for assessment/review by collecting the required documentation, pre-eligibility assessment and submit to credit for approval in line with credit policies and procedures.
- Establish and leverage a wide span of relationships, partnerships and alliances, both internal and external to the organization to achieve business objectives and facilitate synergies in areas not within direct control.
- Obtain Competitor information in instances where they could threaten the incremental housing loan product and devise counteractive measures to protect and grow the portfolio.
- Proactively lead customer relationship management in the segment to enhance customer experience, drive value and increase share of wallet.
- Review, monitor and evaluate the performance of the diaspora portfolio to ensure timely repayments of instalments and identify early warning signs of default and recommend a plan of action.
- Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in line with the customer service charter.
Financial Responsibility:
- Responsible for the Diaspora sales business & financial targets as will be agreed using different parameters esp. on customer numbers, Liabilities, Assets and revenue growth.
- Diaspora stakeholder engagement with Brand ambassadors and other diaspora partners.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials,
daytime telephone contact, postal and email address and three competent referees not later than Monday, 30th March 2026 by
5:00pm to:
Chief Human Resources Officer
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo
Please take note that all applications should be sent by email to:
Recruitment@housingfinance.co.ug
Copy in:
Sandra.Kiconco@housingfinance.co.ug
Lillian.Nansamba@housingfinance.co.ug
DO NOT HAND DELIVER YOUR APPLICATION
Please take note that this advert is internal. ONLY shortlisted candidates will be contacted, and any form of canvassing will lead to automatic disqualification.
Guidelines for submitting Documents.
1. Ensure that all your documents are scanned and submitted in 1 single batch using the following order.
• Application letter
• Curriculum Vitae (CV)
• Academic Documents and Certificates
2. The maximum document size is 10 MBs.
3. Please indicate the name of the position you are applying for in the subject
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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