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Regional Control Specialist – Branch Operations job at Centenary Bank Uganda | Apply Now
Uganda
Full Time
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Regional Control Specialist – Branch Operations job at Centenary Bank Uganda
About the Organisation
Centenary Bank, established in 1983 as a credit trust of the Uganda National Lay Apostolate, has evolved into Uganda's leading commercial microfinance bank, serving over 3 million customers with an asset base of UGX 6.3 trillion. The bank's mission is to provide appropriate financial services, particularly microfinance, to all people, especially in rural areas, in a sustainable manner and in accordance with the law.
Renowned for its commitment to financial inclusion and innovation, Centenary Bank has been recognized as the "Best Bank" at the 30th Global Finance Awards and named Uganda’s Most Admired Financial Services Brand. The bank fosters a dynamic and inclusive work culture, employing more than 3,000 staff and offering various career opportunities through its dedicated job portal.
Over the years, Centenary Bank has expanded its reach with 81 branches, 209 ATMs, over 7,400 agents, and several digital channels, including CenteMobile banking and CenteOnline banking, ensuring accessibility nationwide. Embracing innovation, the bank invested $15 million in a state-of-the-art core banking system, Flexcube, to enhance efficiency and customer experience.
Upholding core values of integrity, customer focus, and excellence, Centenary Bank actively engages in corporate social responsibility initiatives, focusing on education, health, environment, and social missions, contributing significantly to Uganda's socio-economic development. For more information, visit their official website at www.centenarybank.co.ug
Job Title
Regional Control Specialist – Branch Operations job at Centenary Bank Uganda
Centenary Bank Uganda
Job Description
Position: Regional Control Specialist – Branch Operations
Location: Uganda
Organization: Centenary Bank Uganda
Application Deadline: Thursday, June 26, 2025, by 5:00 PM
Role Overview
Centenary Bank is seeking a Regional Control Specialist – Branch Operations to support business operations within the region. The role focuses on ensuring the effective implementation of credit and operational policies, maintaining compliance, driving process efficiency, and supporting business and people growth in alignment with the bank’s strategic objectives.
Duties, Roles and Responsibilities
Support regional branches in implementing risk management frameworks and operational policies.
Monitor compliance with approved work plans, bank procedures, and regulatory guidelines.
Oversee internal controls and provide regular reporting on their effectiveness.
Provide guidance and corrective action support to branches to ensure clean audits, compliance, portfolio quality, and minimal non-performing assets.
Follow up on audit findings from both internal and Bank of Uganda audits, ensuring timely resolution.
Reconcile and monitor suspense accounts in line with operational procedures.
Identify operational risks in branch activities and ensure adherence to service standards and controls.
Resolve operational issues and support performance improvements in line with business targets.
Assess and monitor staff productivity in line with established performance ratios and policies.
Track execution of branch-level business growth strategies (lending, deposits, and customer service).
Conduct branch assessments, including file reviews and compliance checks, and escalate issues as needed.
Monitor the implementation of customer service standards across assigned branches.
Coordinate the budgeting process to align with regional and corporate strategies.
Track branch budget performance and ensure delivery against set targets.
Evaluate manpower and skill gaps at branches and recommend staffing improvements.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor's degree in Business Administration or a related discipline.
Experience:
Minimum of 4 years’ banking experience at a Branch Operations Manager level.
Key Competencies
Strong analytical and decision-making skills
Excellent communication and reporting abilities
High attention to detail
Team leadership and supervisory skills
Strategic planning and execution
Commitment to compliance and customer service excellence
How to Apply
To apply:
Download and complete the Application for Employment Form.
Submit your application letter (addressed to the General Manager – Human Resource, Centenary Bank, P.O. Box 1892, Kampala), a detailed CV, copies of academic certificates, and contact details of three referees.
Email your full application to Talent_sourcing@centenarybank.co.ug by 5:00 PM on Thursday, June 26, 2025.
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