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About the Organisation
Recovery Agents job at Tugende | Apply Now
Soroti, Uganda
Tugende is a pioneering social enterprise committed to empowering micro-entrepreneurs across Africa through asset financing, financial education, and support services that enable long-term ownership and economic independence. Founded in 2012 in Uganda, Tugende has earned widespread recognition for its innovative lease-to-own model, particularly among motorcycle taxi (boda boda) riders, and has since expanded to serve clients in diverse sectors including agriculture and small business. The company is celebrated for its positive impact, client-centered approach, and integrity-driven operations, winning numerous accolades for advancing financial inclusion.
Tugende fosters a dynamic and inclusive work culture that values purpose, professional development, and collaborative innovation, offering meaningful job opportunities with flexible arrangements that support employee well-being and growth. With a rapidly growing presence in Uganda and Kenya, and ambitions for broader regional expansion, Tugende leverages digital tools and data-driven insights to scale its reach while maintaining personalized client relationships. Anchored in core values of empowerment, trust, innovation, and resilience, Tugende integrates CSR through community engagement, road safety training, and environmental sustainability initiatives. Learn more at www.tugende.com.
Are you looking for Marketing jobs in Uganda 2025 today? then you might be interested in Recovery Agents job at Tugende
Full Time
Deadline:
30 Sept 2025
Job Title
Recovery Agents job at Tugende
Tugende
Job Description
Job Title: Recovery Agents
Organisation: Tugende
Reports to: Branch Executive
Duty Station: Soroti, Uganda
Application Opens: 9th September 2025
Application Closes: 30th September 2025
Job Summary:
As a Recovery Agent, you will be responsible for managing a diverse range of debt recovery cases, ensuring that outstanding debts are collected in a timely and efficient manner. You will work closely with clients to negotiate payment plans and resolve any disputes while adhering to industry regulations and company policies while liaising with the head office recovery team. Your role is critical in maintaining positive customer relationships while achieving Tugende’s financial goals.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All interested candidates who meet the above requirements should follow this APPLY Button below.
Deadline: 30th September 2025
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How to Apply
Manage a portfolio of assigned cases, ensuring that outstanding debts are recovered in a timely and professional manner.
Issue demand notices to clients whose outstanding payments are overdue.
Impound all assets assigned and report on progress in real-time.
Provide regular reports and updates on the status of recovery cases.
Timely liaise with both internal and external teams, such as legal or headquarters recovery teams, to facilitate debt recovery procedures and manage escalations
Maintain accurate and timely records of communications, engagements in the CRM for all clients including any negotiation plans made
Handle customer complaints or disputes effectively and professionally.
Monitor payment plans to ensure adherence and take appropriate action in cases of non-payment.
Assess the client payment history and make recommendations on the Termination of unproductive leases in line with the Tugende policy guidelines for termination.
Ensure compliance with set asset recovery procedures that include booking impounded asset in the branch inventory and incident recording
Support with court cases when required by attending hearings to provide clerical support as requested by your supervisor or appointed legal counsel.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
2- years Experience in debt recovery, credit control, or a similar role is preferred
Excellent communication and negotiation skills
Knowledge of relevant debt recovery legislation and best practices.
Strong communication skills, both written and verbal, with the ability to negotiate effectively.
Excellent organisational skills and attention to detail.
Ability to handle sensitive situations with tact and professionalism.
Proficient in using MS Office or similar software.
Ability to work under pressure and meet targets.
Benefits
Competitive package with an attractive result-based commission structure.
