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Quality Analyst – Customer Experience (Vehicles Department) job at MOGO Uganda | Apply Now
Are you looking for Quality Analyst jobs in Uganda 2025 today? then you might be interested in Quality Analyst – Customer Experience (Vehicles Department) job at MOGO Uganda
About the Organisation
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Uganda
Full Time
Job Title
Quality Analyst – Customer Experience (Vehicles Department) job at MOGO Uganda
MOGO Uganda
Job Description
Position: Quality Analyst – Customer Experience (Vehicles Department)
Location: Uganda
Organization: MOGO Uganda
Application Deadline: 8th November 2025
Apply via: careers@mogo.co.ug
About the Role
MOGO Uganda is seeking a Quality Analyst – Customer Experience to help elevate the standard of service in our Vehicles Department. This role is ideal for someone passionate about delivering exceptional customer experiences and improving operational efficiency through data-driven insights.
Duties, Roles and Responsibilities
Monitor and evaluate customer interactions to ensure compliance with service quality standards.
Analyze performance data to identify trends, gaps, and opportunities for improvement.
Work closely with the Quality & Training Supervisor to implement quality enhancement and training initiatives.
Provide actionable insights to drive operational efficiency and improve customer satisfaction.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Detail-oriented professional with a strong focus on customer experience.
Excellent analytical, problem-solving, and communication skills.
Ability to collaborate effectively in a fast-paced environment.
Experience in quality assurance or customer service is a plus.
Why Join MOGO Uganda?
Contribute to a dynamic, mission-driven team.
Make a tangible impact on customer satisfaction and service delivery.
Grow your career in a supportive and innovative environment.
How to Apply
Send your CV to careers@mogo.co.ug with the subject line:
“Quality Analyst Application – [Your Name]”
