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About the Organisation
Personal Banker job at I&M Bank Uganda | Apply Now
Kampala, Uganda
I&M Bank (Uganda) Limited, established in 2021 following the acquisition of a 90% stake in Orient Bank Limited, operates as a subsidiary of I&M Group Plc, a prominent East African financial services conglomerate.
The bank's mission is to empower prosperity by delivering innovative financial solutions, guided by core values of trust, integrity, respect, courage, and innovation. With a growing presence in Uganda, I&M Bank offers a comprehensive suite of banking services, including retail, corporate, and SME banking, supported by a robust digital banking platform to enhance customer convenience.
The bank fosters a dynamic work culture that emphasizes employee development and values diversity, offering various job opportunities that align with its commitment to excellence. I&M Bank actively engages in corporate social responsibility initiatives focused on education, health, and environmental sustainability, aiming to make a positive impact on the communities it serves. For more information, visit their official website at www.imbankgroup.com/ug.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Personal Banker job at I&M Bank Uganda
Full Time
Deadline:
13 Jun 2025
Job Title
Personal Banker job at I&M Bank Uganda
I&M Bank Uganda
Job Description
Job Title: Personal Banker (Fresher Customer Service Jobs)
Organisation: I&M Bank Uganda
Duty Station: Kampala, Uganda
Reports to: Branch Manager
We are seeking a dynamic and experienced Personal Banker to join our team and play a pivotal role in fostering strong relationships with our business clients. To market the Bank’s products through pro-active and consultative approaches with the aim of acquiring profitable new Banking business.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested applicants should apply online at the APPLY Button below.
Deadline: 13th June 2025
Note: Only shortlisted candidates will be contacted
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Business Growth
Acquisition of profitable new clients to achieve defined sales targets in liabilities and assets to grow market share in line with the bank’s strategic direction.
Grow and develop a clean customer Data Base in line with the overall objectives and targets of the Bank by compiling monthly, quarterly and annual reports for the purposes of measuring growth against the target.
Drive the deposit growth and ensure the loan accounts are funded.
Address walk-in NTB Clients (any segment) sales needs, pull generated from catchment campaigns and word of mouth.
Activate NTB clients, and set up and educate clients on remote channel usage i.e. Internet banking, Fast pay, contact centre, ATM.
Relationship Management
One of the primary responsibilities of a Personal Banker is to analyse the financial health of the company, assess its current and future financial needs, and offer tailored solutions to address those needs.
Recommend changes required to meet target customers’ expectations whilst fully in compliance with Bank policies.
Analyse and monitor market trends, interpret customer requests and provide integrated product solutions to customer needs in line with the bank’s policies and procedures and make appropriate recommendations for banks’ product development.
Review and maintain a comprehensive database of existing relationships/prospects and establish mechanisms for maintaining existing customers.
Product and Service Offerings
Market bank’s products in all sectors of the Ugandan market in line with the defined bank segments, set targets, and bank’s strategic objectives
Identify cross-selling opportunities and promote the bank’s various products and services to clients though eco system
Credit Analysis and Risk Assessment
Review applications for a credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions.
Manage assigned credit portfolio and monitor the quality of existing credit relationships.
Initiate and carry out recovery action on non-performing credit facilities on assigned accounts.
Evaluate the creditworthiness of analyse financial statements, review credit histories, and assess the overall risk associated with lending to a particular business.
Other duties
Participate in branch and other team meetings.
Key Performance Indicators
New loan sales
Volume of NTB loan sales
Value of NTB
Bancassurance
Customer Service
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in any Business-related field.
Work Experience:
Minimum of 2 years cognate experience in credit sales preferable.
Required Competencies (Knowledge, Skills & Abilities)
Knowledge of Credit operations, policies, and procedures.
Credit analysis skills
In-depth knowledge of the bank’s products and services.
Excellent communication, interpersonal skills for building and maintaining client relationships.
Marketing/Networking/Negotiation skills.
Results-driven attitude with a track record of achieving sales targets.
Analytical Thinking & Problem-solving skills.
Report writing skills.
Ability to multitask and function effectively under pressure.
Strong organizational and people management skills.
