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Job Summary

Job Title:
Patient Support Officer
Employer:
C-Care Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:

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C-Care Uganda is a leading healthcare provider committed to offering quality and accessible medical services across Uganda, with a mission to deliver comprehensive, patient-centered care through innovative solutions and professional expertise. Known for its dedication to improving healthcare standards, C-Care Uganda has earned a strong reputation for excellence in services ranging from outpatient care to specialized medical treatments. The company fosters a work culture based on teamwork, mutual respect, and continuous learning, ensuring that employees feel valued and supported in their personal and professional growth. With a focus on attracting and retaining top talent, C-Care Uganda offers a variety of job opportunities in a dynamic environment, promoting flexible work arrangements where possible. Since its inception, the company has evolved significantly, expanding its reach and capabilities to cater to the growing healthcare demands in Uganda. By integrating modern technology and best practices, C-Care Uganda has developed an innovative business model that emphasizes quality care, efficiency, and patient satisfaction. With a network of healthcare centers across the country, the company continues to broaden its footprint, providing accessible healthcare to diverse communities. Core values of integrity, compassion, accountability, and excellence guide C-Care Uganda’s operations and interactions with patients, employees, and partners. Through its corporate social responsibility efforts, C-Care Uganda contributes to community health programs and initiatives aimed at improving the overall well-being of underserved populations. For more information, visit www.c-careuganda.com.

Full-time

Patient Support Officer Job at C-Care Uganda

C-Care Uganda

Job Description

The Patient Experience Officer is responsible for ensuring a positive, seamless, and patient-centered experience for all clients accessing IHK services. The role focuses on patient engagement, service quality, feedback management, and resolution of concerns related to IHK services. The officer works closely with the IHK team and the Patient Experience function to uphold service excellence, confidentiality, and patient trust while promoting a culture of empathy, professionalism, and continuous improvement.

Duties, Roles and Responsibilities

  • Promptly manage, investigate, and respond to customer complaints received through various service platforms, ensuring timely and empathetic resolution.
  • Maintain accurate and up-to-date records of complaints, resolutions, and follow-up actions to ensure transparency, accountability, and traceability.
  • Analyze customer feedback and service data to support continuous improvement of IHK services.
  • Provide day-to-day operational support to the Service Excellence Executive in coordinating patient experience and service excellence activities.
  • Conduct and support internal audits with strong attention to detail to identify service gaps and ensure compliance with established quality standards.
  • Remain flexible and responsive to urgent enquiries, complaints, and operational needs as they arise.
  • Assist in the development and implementation of service improvement initiatives and best practices across operational teams.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Patient Support Officer Job at C-Care Uganda

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