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Full-time
Patient Support Officer Job at C-Care Uganda
C-Care Uganda
Job Description
The Patient Experience Officer is responsible for ensuring a positive, seamless, and patient-centered experience for all clients accessing IHK services. The role focuses on patient engagement, service quality, feedback management, and resolution of concerns related to IHK services. The officer works closely with the IHK team and the Patient Experience function to uphold service excellence, confidentiality, and patient trust while promoting a culture of empathy, professionalism, and continuous improvement.
Duties, Roles and Responsibilities
- Promptly manage, investigate, and respond to customer complaints received through various service platforms, ensuring timely and empathetic resolution.
- Maintain accurate and up-to-date records of complaints, resolutions, and follow-up actions to ensure transparency, accountability, and traceability.
- Analyze customer feedback and service data to support continuous improvement of IHK services.
- Provide day-to-day operational support to the Service Excellence Executive in coordinating patient experience and service excellence activities.
- Conduct and support internal audits with strong attention to detail to identify service gaps and ensure compliance with established quality standards.
- Remain flexible and responsive to urgent enquiries, complaints, and operational needs as they arise.
- Assist in the development and implementation of service improvement initiatives and best practices across operational teams.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.

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