Related Jobs
.png)
.png)
Related Jobs
%20logo.png)
Related Jobs
Share this Job
Part-Time Technical Support Consultant – iStore Stellenbosch job at Core Group | Apply Now
Stellenbosch, South Africa
Full Time
Are you looking for IT jobs in South Africa 2025 today? then you might be interested in Part-Time Technical Support Consultant – iStore Stellenbosch job at Core Group
About the Organisation
Core Group is Africa’s leading distributor and retailer of premier technology products and solutions. Through its iStore division, Core Group operates more than 30 physical and online stores across Africa, specializing as an Apple Premium Reseller. iStore offers expert product advice, Apple-authorized repairs, and professional training and support for all Apple products, catering to individual, business, and education clients.
Job Title
Part-Time Technical Support Consultant – iStore Stellenbosch job at Core Group
Core Group
Job Description
As a Part-Time Technical Support Consultant at iStore Stellenbosch, you will be a key player in ensuring customer satisfaction through expert support. Your core responsibility will be to offer top-notch troubleshooting and technical assistance to customers on Apple products. You will diagnose and resolve technical issues, perform software support functions, and guide users in the effective use of their devices. Beyond technical knowledge, strong interpersonal skills will be essential, as the role requires a balance of problem-solving and customer engagement. You’ll also be expected to deliver professional training and create a high-value customer service experience aligned with the Apple brand.
Duties, Roles and Responsibilities
Provide first-line technical support to iStore customers
Troubleshoot and resolve issues related to Apple hardware and software
Offer customer training and assistance in product usage
Maintain a high level of professionalism in all customer interactions
Ensure accurate diagnosis and solution of customer concerns
Deliver consistent, high-quality service in line with brand expectations
Adapt quickly to evolving customer needs and product changes
Participate in ongoing learning and development opportunities
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum Requirements:
Completed Matric
IT qualification (minimum A+ / N+ certification)
Experience in Helpdesk or 1st Line Support
Key Competencies:
Tenacity and a strong drive to meet goals and solve challenges
Effective conflict management and resolution skills
Good situational awareness and ability to act with the right attitude
Proactive approach to learning and professional growth
Strong interpersonal and communication skills
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
