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Operations Quality Assurance Officer job at NUMIDA | Apply Now
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Operations Quality Assurance Officer job at NUMIDA
About the Organisation
Numida is a pioneering Ugandan fintech company with a mission to empower small and medium-sized enterprises (SMEs) in Africa by providing accessible and unsecured working capital through digital technology. Founded in 2017, Numida has rapidly evolved into one of the leading providers of digital loans to underserved entrepreneurs, gaining recognition for its innovative approach to financial inclusion and data-driven credit assessment. The company fosters a dynamic and impact-oriented work culture that values transparency, creativity, and continuous learning, offering employees meaningful career growth, competitive benefits, and flexible work arrangements.
Numida’s business model leverages mobile technology and proprietary algorithms to disburse fast, affordable loans via a user-friendly app, enabling over 40,000 businesses across Uganda to thrive. With an expanding reach across East Africa, Numida is guided by core values of empowerment, integrity, innovation, and client-centeredness. The company also upholds strong corporate social responsibility by supporting local communities through financial literacy programs and inclusive economic development initiatives. For more information, visit their website at www.numida.com.
Kampala, Uganda
Full Time
Job Title
Operations Quality Assurance Officer job at NUMIDA
NUMIDA
Job Description
NUMIDA
Position: Operations Quality Assurance Officer
Location: Kampala (Uganda)
Expected Start Date: December. 8, 2025
Apply by: November 30, 2025
About the role:
The Operations Quality Assurance Officer will ensure lending operations maintain high standards of quality, fairness, and consistency by reviewing loan rejections, monitoring SOP adherence, and flagging operational anomalies. This role plays a key part in protecting customer experience and institutional integrity by ensuring credit processes are followed as designed and deviations are identified and addressed early.
Reporting Line: This role typically reports to the Growth Associate.
Duties, Roles and Responsibilities
1. Rejection Reviews (70% of the role)
Conduct consistent and regular reviews of loan dismissals across channels (first-time and repeat borrowers).
Confirm rejection decisions are justified, well-documented, and aligned with SOPs.
Identify patterns or potential bias in rejections and escalate where necessary.
2. Policy & SOP Compliance Reviews (20% of the role)
Monitor adherence to key SOPs (e.g., handover calls, SOP calls adherence etc).
Conduct structured SOP audits monthly and identify training or clarification needs.
Collaborate with credit leadership to update SOPs where practical gaps are identified.
3. Quality Assurance Dashboard Monitoring (5% of the role)
Maintain and review a monthly compliance dashboard including:
Slash rate variance by the whole credit team
Loan processing time irregularities
% of dismissed loans without a clear justification
Exceptions in loan increment approvals
SOP violations and incident flags
Synthesise findings and provide red-flag summaries to relevant stakeholders.
4. Training & Support (5% of the role)
Provide refresher training on credit policies, compliance standards, and fraud prevention
Serve as a resource to Credit Officers and Team Leads for compliance-related clarifications
Recommend improvements to internal controls based on audit findings
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Profile:
Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
Minimum of two years prior experience in credit assessment, loan underwriting, or compliance within a financial institution is an added advantage.
Strong understanding of digital lending workflows and credit evaluation processes
Analytical and investigative mindset with attention to detail
Proficiency in Excel/Sheets, dashboard reporting, and documentation
Ability to influence without authority and collaborate cross-functionally
Clear written and verbal communication
Monthly Outputs
Compliance Insights Report: Summarise key trends, SOP adherence, rejection audit outcomes, and exceptions.
Monthly Spot-checks: Conduct field spot checks once a month for flagged accounts and risky locations.
Red Flag Alerts: Ad hoc escalation of major compliance risks or repeat operational issues.
Key Performance Indicators:
≥95% SOP adherence during monthly audits
<5% unexplained loan dismissals
Timely escalation of identified incidents (within 24-48 hrs)
Reduction in slash rate variance by team over time
Improved consistency in loan rejection and increment decisions
How to Apply
