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Full-time
Operations Manager Job at Nyenga Eco Resort
Nyenga Eco Resort
Job Description
Nyenga Eco Resort is seeking a highly organized, strategic, and proactive Operations Manager to oversee the day-to-day running of the resort. The Operations Manager will ensure exceptional guest satisfaction, efficient service delivery, effective staff supervision, financial performance monitoring, and adherence to eco-friendly operational standards. The role requires a leader with strong hospitality expertise, operational efficiency skills, and the ability to drive continuous improvement in service quality and resort management.
Duties, Roles and Responsibilities
- Oversee daily resort operations to ensure smooth, efficient, and high-quality service delivery
- Manage and supervise staff across various departments including front office, housekeeping, kitchen, maintenance, and guest services
- Ensure excellent guest experience by maintaining high service standards and promptly addressing guest concerns
- Develop, implement, and monitor operational policies, procedures, and service standards
- Coordinate resort activities, events, and recreational services to enhance guest satisfaction
- Monitor financial performance, manage budgets, control costs, and support revenue growth initiatives
- Ensure compliance with health, safety, environmental, and hospitality regulations
- Maintain high standards of cleanliness, safety, and sustainability across the resort
- Support recruitment, training, motivation, and performance management of staff
- Oversee inventory management, procurement, and vendor coordination
- Prepare operational reports and present insights to management
- Drive continuous improvement and innovation in resort operations
- Perform any other duties assigned by Senior Management
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Send your application & documents to: nyengaecoresort@gmail.com
Deadline: 30th January 2026
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