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• Manage the sales team day today activities/work plans and performances
• Manage and support the customer support team operations and general performance
• Support and manage Lease repayments, recovery and customer onboardings
• Follow up on all generated leads and push for deal closure within reasonable timelines.
• Represent the company in sales, partner and regulatory conversations.
• Regularly update the management information systems & databases as per standing procedures or as guided from time to time.
• Ensure proper filing & management of client records throughout the customer life cycle with the company.
• Lead the innovation, business improvement and business development arm of the operations.
• Take on any other legitimate duties/assignments as assigned by the supervisor/management from time to time.
• Coordinate and support field-based recovery activities
• Lead the portfolio management initiatives & performance, taking appropriate recovery steps
• Act as the Managing Director’s key support person and twice
• Coordinate client recruitment and pre disbursement activities
• Lead the company’s administrative function and drive the right people’s culture.

Performance Indicators; Your performance will be broadly measured on the following Key performance indicators (employer has a right to vary roles and indicators from time to time):

• Quality and size of the loans portfolio
• Number of sales closed
• Customer and employee satisfaction score
• MIS systems & database updates compliance rates