Manager E Banking Operations job at Pride Microfinance Ltd | Apply Now

Specific responsibilities include: –

Reconciliation & Financial Controls

• Manage the reconciliation of Bank General Ledger (GL) accounts and Nostro accounts on a regular basis.

• Oversee the reconciliation of card-related accounts, money transfer systems (MTS), and other digital banking transactions.

• Conduct periodic reviews and root cause analysis of e-channel inefficiencies and operational risks.

• Ensure timely settlement and reconciliation of agency banking transactions.

• Respond to internal and external audit queries, implement recommendations, and ensure compliance with audit standards.

E-Banking & ATM Management

• Monitor and ensure operational efficiency of ATMs, ensuring timely cash loading and adjustment within authorized limits.

• Track ATM performance, uptime, and usage trends while addressing network-related issues to minimize service interruptions.

• Ensure seamless processing of customer card requests in compliance with bank policies and regulatory guidelines.

• Provide technical support for card issuance and acquiring services.

• Support the implementation of new e-banking products and services while ensuring market relevance and customer satisfaction.

Risk Management & Compliance

• Identify and mitigate risks associated with new and modified digital banking products, services, and business strategies.

• Implement and monitor controls to meet regulatory and internal compliance requirements.

• Enhance the risk management and compliance culture within the E-Banking function.

• Ensure proper operational controls are in place to minimize financial losses and fraud.

Performance Monitoring & Reporting

• Track, analyze, and report on card issuance performance, ATM utilization, and other e-channel performance indicators.

• Prepare periodic reports such as reconciliation status, risk monitoring, performance metrics, and regulatory compliance reports.

Customer Support & Service Excellence

• Handle agent banking escalations and coordinate feedback mechanisms in liaison with the Customer Service Team.

• Oversee the resolution of customer inquiries and issues related to e-banking, ATMs, and card services.

• Ensure timely support for branches on remote transactions, amendments for money transfer services (Western Union, MoneyGram), and e-channel-related issues.

Operational Efficiency & Innovation

• Analyze existing reconciliation processes to assess control strengths and identify areas for improvement.

• Implement cost-effective methods and industry best practices to enhance operational efficiency and reduce costs.

• Improve banking operations and procedures to align with available technology and enhance service delivery.

Team Leadership & Development

• Manage the performance of direct reports, including daily performance monitoring, coaching, and development.

• Set clear objectives through personal scorecards and conduct formal performance appraisals every six months.

• Hold monthly one-on-one meetings with the team to track progress, provide feedback, and improve efficiency.

• Oversee staff training, motivation, delegation, and empowerment to enhance individual and team performance.

• Monitor and manage staff leave, overtime, and overall resource allocation within budget.

Other Responsibilities

• Participate in updating and reviewing policies and procedures related to E-Banking operations.

• Identify market trends and opportunities to enhance digital banking services while mitigating fraud risks.

• Support the bank’s strategic initiatives and perform any other duties assigned by the Supervisor.