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About the Organisation
Manager Consumer job at Tropical Bank | Apply Now
Kampala, Uganda
Tropical Bank Uganda is a dynamic financial institution committed to delivering inclusive, customer-focused banking solutions that foster economic growth and financial empowerment for individuals, SMEs, and corporate clients across Uganda. Established in 1973 and majority-owned by the Libyan Foreign Bank, the bank has built a strong reputation for reliability, trust, and personalized service, earning recognition for supporting Uganda’s socio-economic development. The bank cultivates a performance-driven, collaborative work culture that values employee growth, innovation, and integrity, offering diverse career opportunities with flexible work arrangements to suit evolving workforce needs. Over the years,
Tropical Bank has evolved from a traditional bank into a modern, tech-savvy financial services provider, integrating digital banking platforms, mobile money, and tailored financial products to serve a broad and expanding customer base. With a steadily growing network of branches across Uganda, the bank maintains a solid footprint in both urban and rural areas. Guided by core values of professionalism, customer centricity, transparency, innovation, and social responsibility, the bank actively participates in CSR initiatives, including financial literacy campaigns, environmental conservation, and community support programs. For more information, visit their website at www.tropicalbank.co.ug.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Manager Consumer job at Tropical Bank
Full Time
Deadline:
12 Nov 2025
Job Title
Manager Consumer job at Tropical Bank
Tropical Bank
Job Description
Job Title: Manager Consumer
Organisation: Tropical Bank
Duty Station: Kampala, Uganda
Job Summary:
Execute and monitor the implementation of the bank’s consumer banking strategy in relation to the growth and quality of the Consumer Loans portfolio, as well as direct and supervise Relationship Officers to drive growth in line with the set targets.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com
Deadline: 12th November, 2025
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How to Apply
Provide strategic and tactical direction to the Bank’s Consumer Banking segment to drive growth in the segment in line with the bank’s business strategy.
Drive client acquisition and management of existing consumer client relationships consistent with the Bank’s strategy in order to achieve the desired quality of business growth.
Provide a relationship-based offering to salaried customers through a proactive, highly personal approach to meeting the financial needs and service expectations of all clients in the segment.
Proactively manage the consumer banking portfolio to maximize the bank’s revenue in terms of Non-funded income and net interest income.
Manage and minimize segment costs by maintaining a low cost-to-income ratio
Acquire new customers in terms of loans and deposits as per the criteria outlined in the segment value proposition and reflected in the segment strategy and targets.
Continuously review and innovate to ensure that the Bank’s customer value proposition(s) for the Consumer Banking Segment is in line with the changing banking landscape and customer needs
Maintain continuous compliance with the policies, procedures, prevailing practices, and regulations pertaining to Consumer Banking and general banking guidelines promulgated by the regulators.
Proactively lead customer relationship management in the segment to enhance customer experience, drive value, and increase wallet share.
Work with other business segment heads to ensure that wallet share from existing customers is optimised through offering a varied range of products and solutions.
Monitor the consumer portfolio’s growth and quality performance, identify problem accounts that may require early action to mitigate default, and submit periodic portfolio reports to the head of Business.
Review the business and market environment on a regular basis to ensure that the segment’s products remain competitive and develop/recommend changes to the existing products in accordance with the bank’s objectives and industry best practices.
Drive a strong performance culture through an inspiring and balanced performance management discipline.
Deliver effective people management processes, including performance management, talent management, succession planning, training, and staff career development and succession planning.
Proactively manage credit risk in order to deliver a high-performing quality portfolio within the segment.
Assign business and revenue targets to the segment ROs based on market analysis and business potential, monitor their performance, and provide necessary support to ensure they deliver on agreed targets.
Champion the Bank digitisation strategy within the segment.
Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
Any other duty as shall be assigned to you from time to time.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field.
Possession of a certified banking qualification or master’s degree in a relevant field would be an added advantage.
Experience
6 years’ experience in Business Banking with 3 years in a supervisory role
Excellent networking skills, with the ability to build rapport and consultatively engage with employees, managers, etc.
A versatile individual with significant headroom and experience in various facets of management
Excellent knowledge of general banking practices and procedures.
Seasoned knowledge of branch operations.
Strong knowledge of banking operations and consumer banking.
In-depth understanding of credit and financial drivers in the financial services industry.
Relevant knowledge in driving digital banking.
Competencies & Knowledge
Proficiency in drafting professional correspondence, reports, and proposals.
Ability to demonstrate a positive image and uphold Bank values.
Leadership and Change Management skills
Strong Analytical Skills
Stakeholder and Relationship Management skills
Effective oral and written communication skills.
Team player
Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.
