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Performance Management

• Execute end-to-end of performance management process in the OpCo, right from goal setting to KPIs and KRAs cascade, ensuring check-in conversations happen regularly and ensure talent reviews are objective and regular
• Ensure implementation, compliance & adherence to the Performance Management Framework, policies, guidelines & processes defined by Group Fintech HR team and MTN Group HR team as applicable
• Work closely with other HR sub-functions to ensure performance management results determine offerings (Eg – rewards)
• Maintain performance data on the HRIS system
• Produce scheduled and ad-hoc reports pertaining to employee performance management, in line with group reporting mandates and collaborating with Manager Operations
• Undertake all statutory and compliance reporting for performance management, and support audit activities as required
• Participate in training line managers on conducting performance evaluations for their teams.
• Develop CEO and leadership’s performance scorecards as per guidelines set by the Group remuneration Committee and take sign-off on the same
• Utilise MTN Group Fintech mandated tools, methodologies and procedures for conducting performance management in the OpCo
• Serve as point of contact for all performance management related issues and matters and timely resolve the same
• Talent Sourcing
• Manage the end-to-end of recruitment & onboarding of all employees in the in the Company and ensure adherence to the Company’s recruitment policies and guidelines.
• Abide by the Group mandate and ensure compliance with the same
• Manage the induction and probation processes for all new hires and ensure confirmation of employees as per the SLAs for the recruitment function.
• Engage with concerned stakeholders to ensure vacant positions are advertised in all the agreed channels as per the SLAs for the recruitment function.
• Liaise with respective functional heads in shortlisting for competent job applicants and scheduling for interviews
• Ensure adherence to the D&I requirements and targets as prescribed by MTN Group Fintech.
• Manage background and document (reference, medical, academic, professional and moral) verification process for all successful candidates.
• Coordinate with IT and admin to ensure onboarding prerequisites have been completed
• Prepare periodic reports on the interviews conducted and the entire recruitment process for all the new recruits.
• Collaborate with other HR verticals (Eg – rewards) to ensure that new hire information is duly captured in the database and commensurate offerings are made available to them in time
• Keep an updated data base of personal information and updates the register of all new hires.
• Conduct research and periodic surveys on the required improvements in the recruitment and onboarding process and make recommendations for improvement.

Talent Management

• Review, analyze, develop and recommend Talent Management strategies that will build a robust talent pool and culture in MTN MoMo.
• Manage the development of the Talent Management training and development models in content, implementation and assessment that drive the LTM initiatives.
• Provide advice in developing and reviewing Talent Management processes and procedures within the organization according to best practice.
• Manage the MTN MoMo Succession planning framework
• Manage the Talent Management database/system, provide information input that guides Management decisions on the Company’s Talent Management strategic direction.
• Provide technical support for Talent Management reporting and compliance standards adherence according to the MTN Group Fintech.
• Deploy measures and guidelines that enhance the Company’s leaning strategy and culture and presents MTN MoMo as a learning organization.
• Assess the Company’s future-fit competencies and skill requirements and propose proactive measures for the technical, functional and professional critical and scarce future-fit talent.
• Survey and benchmark the MTN MoMo Leadership brand and development programs for best practices and innovations

Reporting

• Report to the CHRO relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Budgets
• Assist in managing function’s budgets in line with business objectives.
• Assist in managing project initiative budgets in line with business objectives.