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Job Summary

Job Title:
Manager – Innovations
Employer:
MTN Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:

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MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion. With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population. MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

Full-time

Manager – Innovations Job at MTN Uganda

MTN Uganda

Job Description

The Manager – Innovations is responsible for executing MTN MoMo’s product roadmap by driving new service innovations, leading structured ideation, and managing the full product lifecycle. The role aims to evolve MTN MoMo into a one-stop digital financial hub that accelerates financial inclusion and customer value creation.

Duties, Roles and Responsibilities

Key Duties and Responsibilities:1. Innovation Ideation & Research
  • Structured Ideation: Lead design thinking workshops and innovation sprints to generate high-potential concepts, with a focus on savings, loans, and payments enablement tools.
  • Market Gap Analysis: Continuously assess the Ugandan fintech landscape to identify underserved segments such as rural agriculture, lifestyle payments, and SME solutions, translating insights into actionable opportunities.
  • Concept Validation: Develop robust business cases and feasibility studies to evaluate new service concepts within the MoMo ecosystem.
2. Product Lifecycle Management (PLM)
  • Agile Development: Drive rapid prototyping, testing, and iteration of digital services within cross-functional squads.
  • Optimization & Rationalization: Analyze product performance metrics (e.g., ARPU, active base) to refine user journeys, enhance UI/UX, and decommission underperforming offerings.
  • End-to-End Execution: Own the Go-to-Market process for assigned features, from drafting business requirements (BRDs) to post-launch monitoring and continuous improvement.
3. Ecosystem Development & Partnership Integration
  • API Integration: Collaborate with MTN Technology and business teams and external developers to onboard third-party applications into the MoMo platform.
  • Strategic Partnerships: Forge collaborations with banks, government agencies, and innovation hubs to enable cross-platform transactions and expand financial inclusion.
  • Merchant Empowerment: Design and deploy digital tools that strengthen SME capabilities and enhance MoMo adoption.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Manager – Innovations Job at MTN Uganda

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