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Manager, Digital Adoption job at Stanbic Bank | Apply Now
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Manager, Digital Adoption job at Stanbic Bank
About the Organisation
Stanbic Bank is one of Uganda's largest and most reputable financial institutions, known for its extensive range of banking products and services tailored to meet the needs of individuals, businesses, and corporations. As a member of the Standard Bank Group, which is Africa's largest banking group by assets, Stanbic Bank benefits from a strong financial foundation and access to a broad network of resources and expertise.
The bank offers a variety of services including personal banking, business banking, corporate and investment banking, and wealth management. Stanbic Bank's personal banking services include savings and current accounts, loans, mortgages, and credit cards, designed to help individuals manage their finances effectively. For businesses, the bank provides customized solutions such as business accounts, trade finance, and cash management services, aimed at supporting the growth and operational efficiency of SMEs and large enterprises.
Stanbic Bank is also a leader in digital banking innovation, offering advanced online and mobile banking platforms that provide customers with convenient, secure, and efficient access to their accounts and banking services. This commitment to technology ensures that clients can manage their finances anytime and anywhere, enhancing their overall banking experience.
The bank is deeply committed to corporate social responsibility, actively participating in initiatives that promote education, health, and economic development in Uganda. Through programs such as the Stanbic National Schools Championship and various community development projects, the bank invests in the future of Ugandan society, reflecting its dedication to making a positive impact.
Stanbic Bank's strong reputation for reliability, customer service excellence, and financial stability makes it a trusted partner for individuals and businesses alike. Its strategic focus on innovation, community engagement, and sustainable growth positions Stanbic Bank as a key player in Uganda's financial sector and a driver of economic progress.
Kampala, Uganda
Full Time
Job Title
Manager, Digital Adoption job at Stanbic Bank
Stanbic Bank
Job Description
Job Title: Manager, Digital Adoption
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
To drive customer digital platform adoption through digital registrations and utilisation in order to increase revenue and improve client experience on digital channels for existing and new Personal and Private Banking customers.
Identify reasons for low digital adoption and develops proposals to remediate; Prepare implementation plans for approved remedial actions and drives execution across Client Coverage teams.
Provide input into new CVP developments and enhancements that will support digital registrations and continued utilisation of digital channels. Ensure customer adoption and utilisation of digital channels, web, social media.
Provide consolidated reporting of trends for client digital adoption across all sectors and segments; Provide input into campaign development and Marketing briefs to promote digital channels.
Review competitor digital value proposition strategies and their positioning in respect of digital banking channel solutions in order to inform adoption tactics. Review key customer insights relating to the uptake and utilisation of our digital channels, through constant engagements/initiatives with the Client Coverage teams (i.e. Provinces, Branches, Voice Branch).
Work with the Personalisation and relevant MIS teams to continually analyse customer data and proposes corrective action in order to respond to the customer’s needs.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
First Degree Business Commerce or related field
5-7 years experience in promoting or selling digital banking products and processes.
Marketing experience and designing of campaigns.
Experience in change management within a digital banking or technology solution environment.
Additional Information
Technical Competencies:
Risk Identification
Risk Response Strategy
Attitude of Customer Experience
Mind of Customer Experience
Commercial Acumen
Data Analysis
Behavioural Competencies:
Developing Strategies
Directing People
Embracing Change
Empowering Individuals
Establishing Rapport
Generating Ideas
Making Decisions
How to Apply
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting the APPLY Button below.
