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Manager, Diaspora Banking job at KCB Bank | Apply Now
Rwanda
Full Time
Are you looking for Bank jobs in Rwanda 2025 today? then you might be interested in Manager, Diaspora Banking job at KCB Bank
About the Organisation
KCB Bank is a leading financial services provider in East Africa, committed to delivering banking excellence to individuals, businesses, and corporate entities. With a focus on innovation, customer-centric services, and digital transformation, KCB supports financial inclusion and economic development across the region.
Job Title
Manager, Diaspora Banking job at KCB Bank
KCB Bank
Job Description
KCB Bank is one of East Africa’s leading financial institutions, offering comprehensive banking services that cater to a diverse customer base. With a strong presence in the region and a focus on innovation and customer satisfaction, KCB is committed to delivering tailored financial solutions that promote growth and financial inclusion.
Duties, Roles and Responsibilities
Grow diaspora customer base and drive usage of banking products.
Maintain and deepen client relationships to increase retention and wallet share.
Execute strategic marketing and recruitment campaigns in key international markets.
Develop and nurture strategic partnerships within the diaspora ecosystem.
Conduct market research and track competitor activity to guide product innovation.
Ensure delivery of exceptional service to diaspora clients.
Organize internal training to improve staff knowledge and sales of diaspora products.
Build and manage a quality asset portfolio within acceptable risk thresholds.
Generate management reports for performance tracking.
Ensure compliance with regulatory and risk management frameworks (SOPs, AML, CFT, KYC, etc.).
Perform daily operations including account openings, onboarding to digital channels, processing of loan and mortgage applications, addressing customer queries, and initiating outreach activities (calls, mailings, marketing).
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education: Bachelor’s Degree in Business or related field (Master’s Degree is an added advantage).
Professional Qualifications: Certifications in Financial and Banking fields (e.g., CPA, CFA, ACIB).
Experience: Minimum of 4 years in Credit Analysis and Customer Relationship Management.
Skills & Competencies:
Strong interpersonal and communication skills
Excellent customer service and marketing ability
Strategic thinking and problem-solving
Proven experience in diaspora banking or international market engagement
Understanding of banking compliance and risk standards
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
