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About the Organisation
BPR Bank Rwanda Plc is a trusted financial institution in Rwanda offering a wide range of banking solutions tailored to meet individual, corporate, and SME needs. The bank is committed to promoting digital transformation and financial inclusion across the country through the use of innovative digital banking platforms.
Digital Channel Officer job at BPR Bank Rwanda Plc | Apply Now
Rwanda
Are you looking for Bank jobs in Rwanda 2025 today? then you might be interested in Digital Channel Officer job at BPR Bank Rwanda Plc
Full Time
Deadline:
11 Jun 2025
Job Title
Digital Channel Officer job at BPR Bank Rwanda Plc
BPR Bank Rwanda Plc
Job Description
This position plays a key role in promoting the bank’s digital agenda at the branch level. The officer will work with branch staff to onboard and activate customers and merchants on digital platforms. Responsibilities include conducting training, resolving technical issues, ensuring compliance with digital policies, and increasing engagement and usage of services. The role also involves reporting on adoption and activity metrics and collaborating with marketing teams to promote digital banking campaigns.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Collaborate with branch staff to onboard customers onto Mobile and Internet Banking platforms
Recruit and activate agents and merchants within the branch catchment area
Train customers, agents, and merchants on using digital platforms
Monitor usage and activity levels; implement re-engagement strategies for inactive users
Resolve digital banking issues including failed transactions, login problems, and system errors
Escalate unresolved issues to relevant technical teams and follow up for resolution
Ensure all transactions follow compliance and security standards
Educate users on fraud prevention and risk awareness
Support marketing and promotional activities for digital banking services
Maintain performance records and submit weekly/monthly reports
Ensure optimal performance and customer satisfaction through daily user support
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education: Bachelor’s Degree in Business, Computer Science, Information Technology, or a related field
Experience: Minimum of 2 years in general banking, sales, digital channel sales, or customer service
Certifications: Digital banking certifications are an added advantage
Competencies:
Strong interpersonal and communication skills
Proficiency in digital platforms and mobile apps
Ability to train and guide customers and agents
Analytical mindset with good reporting skills
Problem-solving ability and customer-oriented attitude
Team player with a proactive approach
