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Logistics Operations

• Coordinate and oversee project-related logistics activities, including transportation, warehousing, and delivery. Track cargo from the port of origin to the final destination.
• Assess which information and documentation is required immediately upon receipt of order/ documents to avoid delays in clearance and release. Ensure that all relevant letters for cargo are requested, followed up and received on time.
• Manage the scheduling and tracking of shipments to ensure timely delivery of goods and materials. Ensure follow-ups for accurate updates on progress of transport and customs clearance and subsequent update in the cargo tracking and physical file on a daily basis.
• Collaborate with internal teams, suppliers, transport companies, and other stakeholders to optimize logistics processes. Ensure that all shipping documents received are correct / tallying before forwarding to Declaration team for further action.
• Analyze client documentation and ensure correct billing is done in a timely manner. Maintain a monthly extra costs monitoring report.
• Maintain strong organizational skills to ensure tasks are completed within rigorous deadlines.
• Ensure compliance with the Company regulations and standards.

Customer Service

• Act as the primary point of contact for customer inquiries related to Project logistics.
• Provide timely updates to customers on shipment statuses three times a week.
• Handle and resolving questions / complaints from clients in a timely and satisfactory manner. Respond to any queries within 6 hours.
• Maintain strong relationships with customers by addressing their needs and concerns promptly and professionally.
• Coordinate with internal teams to ensure customer requirements are met efficiently.
• Ensure that final confirmation of extra charges or no Extra charges from our sister companies are communicated to the clients 2 hours from receipt of the email. Inform the client immediately of payments that must be effected prior to release of incoming shipments, allowing the client to make Preparations to pay prior to arrival.
• Any loss/ damage is communicated to the client under the guidance of the Legal Team immediately and not later than 12-hours after incident is reported as per the laid down procedures.
• Schedule monthly client Visits with Clients and informative client visit reports to the supervisor and other required parties within 48 hours.

Administrative Duties

• Manage proper and timely file Openings (Both in the system and physical files) for all clients allocated. Ensure for every file that all communication, correspondence & file related documents are filled/scanned as per laid down procedure / format and maintained in the file at all times. Ensure files are opened accurately in Cargo wise and TMS latest 6 hours from receipt of shipping documents or pre-alerts and files closed within 48hours of delivery. And ensure Zero errors in opening files.
• Generate regular monthly reports on logistics performance and customer service metrics for supervisor’s review.

Debt Collection Support

• Assist the Credit Control team in debt collection efforts, promoting timely client payments.

Adhoc Duties

• Performs any other duties that may from time to time be assigned by the line Manager and dotted supervisors.