Locum IT Officer job at MRC Uganda | Apply Now

Principal duties

• Act as the first line support and primary point of contact for all laboratory hardware and software;

• Provide solutions to technical problems and support the long term response strategy;

• Provide intranet and any web development projects for the department, working closely with staff to develop quality application applications;

• Perform thorough analysis of all incidents to ensure the underlying trends and root causes are identified and permanently resolved;

• Provide procedural support using ITIL best practices and guidance for all applications adhering to security best practices;

• Ensure end-user requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests;

• Support in the implementation of software or hardware by working with relevant internal policies and procedures;

• Provide support, including procedural documentation and relevant reports;

• Diagnose and remediate hardware; peripheral and software issues escalating internally or externally where appropriate;

• Provide one-to-one or group training on hardware; peripherals; and/or software use where necessary;

• Install and configure new hardware; peripherals or software and replace parts as required;

• Assist with the administration of the telephone system;

• Perform preventive maintenance duties on items of ICT hardware, including the cleaning of equipment;

• Monitor and maintain general ICT consumable stock to ensure adequate supplies are available promptly;

• Assist and support in the implementation of ICT projects;

• Work continuously on a task until completion (or referral to third parties, if appropriate);

• Occasional travel to visit teams in upcountry offices as required; and,

• Any other duties appropriate to the post holder’s band as assigned.

LSHTM Integration

• Facilitate roll out of any LSHTM London centralized corporate software to Unit computers and devices.