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About the Organisation
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Lead Credit & Collection job at Airtel Uganda | Apply Now
Kampala, Uganda
Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.
The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.
Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Lead Credit & Collection job at Airtel Uganda
Full Time
Deadline:
17 Mar 2025
Job Title
Lead Credit & Collection job at Airtel Uganda
Airtel Uganda
Job Description
Job Title: Lead Credit & Collection
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested Candidates are invited to apply online at the Apply Button below.
Deadline: 17th March 2025
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Collection of due amounts.
Account reconciliation and dispute resolution/ clean up.
Manage increment of bad debts; zero bad debts – ensuring no spill over of debts to over 90days bucket.
Ensure all customer paid amount has been allocated & booked.
Ensure unbarring of customer account upon payment.
Ensure correct credit limit in new and existing customers.
Adherence to timely Net-Off.
Ensure new and existing customers have credit limit as per the business rules (per segment).
Monitor exposure for HUR, roaming and local customer, abnormal usage and fraud.
Adherence to the processes highlighted in the credit and collections manual, i.e. billing, credit management process and adjustment, bad debts write off policy, pre-bill process, bill delivery and bill return process, promise to pay(P2P).
Identify and fix gaps existing in the current process.
Fulfil customer orders and manage related processes. inclusive order validations, credit vetting before activation.
Verify security deposit for all corporate accounts is in place.
Conduct monthly documented individual feedback sessions per team member per month.
Maintain engagement between client and business.
MIS reporting.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in business / commercial discipline. MBA added advantage.
At least (5) years of experience in business operations / marketing / product development / sales within telecom industry.
Experience in debt/credit control.
Skills critical to the role:
Communication & presentation skills, planning, organizing, multi-tasking.
Commercial acumen. A strong understanding of numbers/finance/accounts with excellent MS – Excel skills.
People Management, partner & Customer Interaction Management.
Project Management.
Negotiation Skills.
Business Planning and Forecasting.
Analytical skills – use of facts & data, problem solving/solution orientation.
Excellent organizational, interpersonal, networking and execution/implementation skills.
Ability to work seamlessly across groups/functions/teams/hierarchy and influence decisions.
Proficient in MS Office, especially excel.
Ability to work long hours and work under pressure.
Ability to deliver through others with excellent powers of delegation.
