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Job Summary
Job Title:
ICT Officer
Employer:
Pila Consultants
Location:
Country:
Contract Type:
Full-time
Job Category:
Information Technology Jobs
Number of Positions:
1
Deadline:
Friday, 1 March 2024
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ICT Officer job at Pila Consultants | Apply Now
Kampala, Uganda
Pila Consultants is a leading human resource management and organizational development firm in Uganda, committed to delivering innovative, client-focused solutions that enhance institutional performance and employee productivity. Established with the mission to provide exceptional HR consultancy and capacity-building services, Pila Consultants has earned a strong reputation for professionalism, integrity, and excellence, working with a wide range of clients across public, private, and nonprofit sectors.
The company fosters a collaborative and intellectually stimulating work environment that values continuous learning, ethical practice, and employee empowerment, offering diverse job opportunities in HR, training, and research, with flexible consultancy and project-based engagements. Since its inception, Pila Consultants has evolved through strategic partnerships and a client-centric approach, leveraging data-driven insights and international best practices to support organizational transformation.
With a dynamic team and a growing footprint across East Africa, the firm is guided by core values of professionalism, respect, innovation, and client commitment. Its corporate social responsibility initiatives focus on youth mentorship, skills development, and supporting inclusive workplace practices. For more information, visit www.pilaconsultants.org.
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Information and Communications Technology (ICT) Officer job at Pila Consultants
Full-time
Deadline:
1 Mar 2024
Information and Communications Technology (ICT) Officer job at Pila Consultants
Pila Consultants
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
To operate and maintain the ICT systems/infrastructure of the Authority, and provide effective and efficient ICT support services
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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System Administration
Install, configure, maintain, and upgrade, application software and computer hardware
Install, configure, and manage network servers.
Test, perform upgrades and patches to installed operating systems and software
Maintain physical security and good order in Data Centre and ICT working environments, ensuring all cabling is tidy and appropriately labelled and any equipment alerts or faults identified in the environment are evaluated and dealt with appropriately.
Maintain reliability of the ICT infrastructure (Hardware and Software) by monitoring, running tests, and troubleshooting.
Evaluate and recommend new or existing system improvements and/or solutions.
Create and maintain system documentation of processes, procedures, plans, and configurations.
Maintain ICT inventories including Media Library, Software Assets, Hardware Assets, Communications Lines etc.
Preparing specifications of ICT Software and Hardware to be procured.
Maintain relationships with vendors to escalate and resolve system issues
Administer user accounts, permissions, and access to the LAN and ICT Resources.
Implement and monitor backup and recovery of the Authority’s systems in accordance with the approved business continuity plan.
Administer and maintain the Authority website
Implement and maintain change control procedures ensuring appropriate documentation has been completed and sign off attained.
Network Administration
Maintain LAN and WAN systems in accordance with industry standards.
Install and configure network equipment to update or fix hardware or software issues.
IT Security
Conduct periodic vulnerability assessment and manage threats to ICT assets
Analyzing the logs of various systems for initiating preventive mechanisms
Ensure the safe disposal/movement of ICT equipment in accordance with ICT Policy
Monitor adherence to information security policies and standards.
Document and report information security incidents
User Support Service
Maintain and use the Service Desk in ensuring all service calls are logged.
Investigate and resolve all 1st line support calls including call logging, diagnosis and resolution as defined by ITIL standards.
Provide technical & infrastructure support for the ICT environment.
Escalate unresolved issues to the next level of support personnel.
Other Duties
Carry out any other duties as requested by the line manager or Head of Department.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
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RESIDENTIAL
An Honor’s Bachelor’s Degree in Information Technology, Computer Science or equivalent from a recognized University.
ICT Certifications; ITIL, COBIT, CCNA, CCNP, CompTIA Server+, Microsoft Certified: Windows Server Hybrid Administrator Associate amongst others, will be an added advantage.
Must have at least three (03) Years of relevant/similar working experience in a reputable organization.
Good knowledge of scripting languages.
Solid understanding of LAN and WAN Networks and excellent troubleshooting skills and hands-on experience with various operating systems.
Knowledge of System Security Techniques and Applications.
Should be below 35 years of age.
If you believe you have the relevant qualifications and experience, please send your detailed application and CV demonstrating possession of relevant competencies, current position, names and addresses of the referees via email as One Document to pila2consultants@gmail.com
