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ICT Support Officer job at Health Access Connect | Apply Now
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in ICT Support Officer job at Health Access Connect
About the Organisation
Health Access Connect (HAC), established in 2014 and headquartered in Kampala, Uganda, is dedicated to linking remote communities with essential healthcare services. Through its flagship Medicycles Program, HAC organizes monthly mobile outreach clinics that provide vital services such as antiretroviral therapy, maternal health care, malaria treatment, child check-ups, and family planning. By the end of 2023, HAC had reached 130 remote communities, conducted over 2,000 outreach clinics, and served more than 80,000 patients.
The organization fosters a collaborative work culture that emphasizes community engagement and empowerment, offering job opportunities in healthcare delivery and program management, with arrangements designed to support work-life balance. HAC continues to innovate by integrating mobile health solutions to bridge the gap between rural populations and essential medical services. Guided by core values of accessibility, equity, and community empowerment, Health Access Connect is committed to corporate social responsibility initiatives aimed at improving healthcare access and outcomes in Uganda's remote regions. For more information, visit their official website at https://www.healthaccessconnect.org/.
Kampala, Uganda
Full Time
Job Title
ICT Support Officer job at Health Access Connect
Health Access Connect
Job Description
Job Title: ICT Support Officer
Organization: Health Access Connect
Location: Kampala, Uganda
Reports To: MEAL Manager
Position Overview
Health Access Connect (HAC) is hiring an ICT Support Officer to oversee and maintain our IT infrastructure, support systems, and digital platforms. This hands-on technical role includes managing core tools like Odoo, Kobo Toolbox, Google Drive, Power BI, PostgreSQL databases, and cloud services (Azure and AWS). The ICT Officer will also provide training and support to staff, troubleshoot technical issues, and coordinate with external IT service providers. This role is crucial in ensuring the security, efficiency, and scalability of HAC’s digital operations.
Duties, Roles and Responsibilities
Manage and maintain key systems including Odoo, Kobo Toolbox, Power BI, Google Workspace, Slack, and database systems.
Provide technical support and troubleshooting to HAC’s team of 26 users.
Administer cloud infrastructure hosted on AWS and Azure.
Train staff on software use and ensure IT tools are accessible and secure.
Oversee IT contractors and ensure service delivery meets agreed standards.
Support compliance with donor requirements and data security best practices.
Assist with technology budgeting and cost-effective solution identification.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Information Technology, Computer Science, or related discipline.
At least 3 years of IT support experience, preferably in a non-profit or NGO environment.
Familiarity with open-source platforms and cloud-based systems.
Proficiency in database management and digital dashboard tools (e.g., Power BI).
Strong problem-solving and user support skills.
Experience with data security, systems integration, and managing external vendors.
How to Apply
Application Deadline: August 8, 2025
