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ICT Application Specialist job at NFT Consult Limited | Apply Now
Are you looking for Computer/IT jobs in Uganda 2025 today? then you might be interested in ICT Application Specialist job at NFT Consult Limited
About the Organisation
NFT Consult is a premier human resources consultancy firm that has established itself as a leader in talent acquisition, management, and development across East Africa. Founded with a vision to bridge the gap between top talent and leading organizations, NFT Consult has consistently delivered exceptional HR solutions tailored to meet the unique needs of its clients.
Established in 2005, NFT Consult is a business process outsourcing firm headquartered in Kampala, Uganda, with additional offices in Hoima, South Africa, Kenya, Botswana, Rwanda, Tanzania, Zambia, Burundi, and South Sudan. The company specializes in executive search, staff recruitment, manpower outsourcing, HR process outsourcing, training, and talent development, aiming to transform organizations and unlock individual potential. NFT Consult serves clients across various sectors, including ICT, oil and gas, telecommunications, and financial services.
The firm fosters a work culture that emphasizes empathy, integrity, innovation, and diversity, offering job opportunities that align with these values. For more information, visit their official website at www.nftconsult.com.
Kampala, Uganda
Full Time
Job Title
ICT Application Specialist job at NFT Consult Limited
NFT Consult Limited
Job Description
Job Title: ICT Application Specialist
Organisation: NFT Consult Limited
Duty Station: Kampala, Uganda
We are seeking a highly skilled ICT Application Specialist to oversee the management, technical support, and optimization of business-critical applications. The role involves ensuring application functionality, troubleshooting issues, monitoring performance, and maintaining compliance with security and industry standards. The ideal candidate will work closely with other IT Team members, end users and external vendors to enhance application efficiency and reliability.
Duties, Roles and Responsibilities
Install, configure, and maintain software applications to meet business and project needs.
Ensure seamless application integration with other existing systems and IT infrastructure.
Monitor application performance, identify bottlenecks, and implement fixes or escalate to development teams when necessary.
Perform root cause analysis for recurring issues and implement preventive measures to minimize downtime.
Assist in application deployments, upgrades, and patches and version upgrades following change management processes.
Provide 1st/2nd line technical support for software applications, troubleshooting and resolving issues promptly.
Collaborate with cross-functional teams (IT, DevOps, vendors) to ensure seamless application functionality.
Assist end-users in understanding and utilizing applications effectively through end-user trainings & best practices.
Continuously monitor application performance and recommend optimization strategies.
Diagnose and resolve software application issues to minimize operational disruptions.
Provide timely solutions and document resolution procedures for future reference.
Ensure systems are up to date with the latest security enhancements and features.
Maintain detailed documentation of application configurations, User guides, troubleshooting manuals, processes, workflows, and any knowledge base articles.
Generate regular reports on application performance, issue resolution, and enhancement suggestions.
Collaborate with software vendors for licensing, support, and system updates.
Ensure compliance with software agreements and facilitate timely upgrades.
Conduct rigorous testing to ensure application quality, functionality, and reliability.
Identify and address defects before application release or implementation.
Ensure applications comply with company policies, industry regulations, and security standards.
Implement security best practices to safeguard application data and integrity.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
5+ years of experience in application support, IT support, or similar roles.
Strong knowledge of enterprise applications, databases, and system integrations.
Experience with application monitoring, troubleshooting tools, and performance tuning.
Proficiency in SQL, scripting languages, and IT service management (ITSM) tools.
Familiarity with cloud-based applications, SaaS solutions, windows/Linux environment.
Understanding of security best practices, compliance frameworks, and ITIL processes.
Strong problem-solving and analytical skills.
Excellent communication and documentation skills.
Certifications such as ITIL, Microsoft Certified: Azure Administrator, AWS, or Application-Specific Certifications are a plus.
Experience with automation tools and DevOps methodologies.
How to Apply
All suitably qualified and interested candidates should apply online through the NFT jobs portal.
Deadline: 30th April 2025
