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Business Support Assistant (IDM) job at World Food Programme (WFP) | Apply Now
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Business Support Assistant (IDM) job at World Food Programme (WFP)
About the Organisation
The World Food Programme (WFP), established in 1961, is the food-assistance branch of the United Nations and the world's largest humanitarian organization dedicated to combating hunger worldwide.
Headquartered in Rome, Italy, WFP operates in over 120 countries and territories, providing food assistance to millions affected by conflict, disasters, and the impact of climate change. In 2020, WFP was awarded the Nobel Peace Prize for its efforts to combat hunger, improve conditions for peace in conflict-affected areas, and prevent the use of hunger as a weapon of war and conflict. The organization fosters a work culture that emphasizes dedication, professionalism, and a shared commitment to its mission, offering diverse job opportunities across various fields, with details available on their official website.
WFP's innovative business model combines emergency relief with development assistance, focusing on building resilience and promoting self-reliance among affected communities. Guided by core values of humanity, neutrality, impartiality, and independence, WFP actively engages in corporate social responsibility initiatives aimed at achieving zero hunger by 2030. For more information, visit their official website at www.wfp.org.
Arua, Uganda
Full Time
Job Title
Business Support Assistant (IDM) job at World Food Programme (WFP)
World Food Programme (WFP)
Job Description
Job Opportunity: Business Support Assistant (IDM)
Location: Arua, Uganda
Organization: World Food Programme (WFP)
Duties, Roles and Responsibilities
1. Digital Assistance Services
Support the deployment, maintenance, and troubleshooting of digital platforms used in food assistance programmes.
Train staff and partners on the use of digital assistance tools to ensure effective and independent usage.
Provide technical support to WFP beneficiaries, partners, and staff in accessing and utilizing digital assistance systems.
2. Data Management & Analytics
Ensure digital tools are available and operational for accurate, timely data collection, including identity management and distribution tracking.
Conduct regular data quality checks to ensure accuracy, consistency, and completeness.
Assist in analyzing programme data and prepare reports that support decision-making and programme improvements.
3. Foundational IT Support
Install, configure, and maintain IT equipment such as computers, printers, and network devices.
Provide first-level IT support to Area and Field Office staff, resolving hardware and software issues.
Install and update software applications, ensuring systems remain secure and efficient.
Maintain an accurate inventory of IT assets and monitor proper usage.
Monitor network performance and implement IT security measures to protect systems and data.
4. Documentation & Compliance
Maintain up-to-date documentation of systems, processes, and user guides to ensure knowledge sharing and continuity.
Ensure compliance with WFP’s identity management, IT, and data protection policies.
Perform any other related duties as required.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Completion of secondary school education is required.
A post-secondary certificate in a relevant functional area is essential.
A Bachelor’s degree in Information Technology, Computer Science, Digital Innovations, or a related field is a strong advantage.
Experience:
Minimum 4 years of relevant experience in IT support, data management, or digital assistance.
Experience in humanitarian or development contexts is highly desirable.
Hands-on experience with IT infrastructure, digital tools, and data management systems.
Technical Skills:
Proficient in supporting digital platforms and tools.
Strong knowledge of data management principles and systems.
Familiar with network infrastructure and IT security best practices.
Excellent troubleshooting, critical thinking, and data analysis skills.
Soft Skills:
Strong interpersonal and communication skills.
Capable of training users with varied levels of technical expertise.
Highly organized and attentive to data quality and detail.
Able to work both independently and collaboratively in challenging field environments.
Strong customer service mindset and ability to manage multiple tasks.
Languages:
Fluency in English (both written and spoken) is required.
Knowledge of local languages is an added advantage.
How to Apply
Interested and qualified candidates should click the APPLY Button below to view full details and apply.
Application Deadline: 25 October 2025-23:59-GMT+03:00 East Africa Time (Kampala)
