ICT Administrator job at Catholic Relief Services (CRS) | Apply Now

• Minimum 2 years’ experience in ICT support or systems administration, preferably in a regional or multi-office context.

• Certifications such as CompTIA A+/Network+, Microsoft Certified Associate, or ITIL Foundation preferred.

• Experience with ticketing systems (e.g., ServiceNow), endpoint management, and cloud platforms (Microsoft 365).

Knowledge, Skills and Abilities

• Strong customer service orientation with effective interpersonal, verbal, and written communication skills.

• Ability to work effectively both independently and as part of a distributed, multicultural team.

• Proactive problem-solving skills, strong attention to detail, and ability to follow established procedures.

• Basic knowledge of Microsoft Intune Suite for endpoint enrollment, troubleshooting, and reporting.

• Ability to support and troubleshoot Windows, macOS, iOS, and Android devices using standard documentation or guidance.

• Fundamental understanding of Microsoft 365, including SharePoint and Teams.

• Awareness of endpoint security practices, including patch deployment, encryption support, and secure device disposal.

• Ability to use monitoring tools to identify issues, document incidents, and escalate appropriately following guidelines.

• Strong documentation skills for recording incidents, drafting user instructions, and updating knowledge articles.

• Familiarity with ITIL fundamentals and a commitment to continuous learning and improvement.

• Required Languages—English fluency required.

• Travel—Must be willing and able to travel up to 10% to the field locations.

Agency-wide Competencies (for all CRS Staff)

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability—consistently takes responsibility for one’s own actions.

• Acts with Integrity—consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.

• Builds and Maintains Trust—shows consistency between words and actions.

• Collaborates with Others—works effectively in intercultural and diverse teams.

• Open to Learn—seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change—continually looks for ways to improve the agency through a culture of agility, openness, and innovation.

• Develops and Recognizes Others—builds the capacity of staff to reach their full potential and enhance team and agency performance.

• Strategic Mindset—understands role in translating, communicating, and implementing agency strategy and team principles.