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Full-time
Hotel Operations Manager Job at Excelon Limited
Excelon Limited
Job Description
Excelon Limited is recruiting on behalf of a fast-growing hospitality and events destination based in Ruiru. We are seeking a highly organized, hands-on, and commercially driven Operations Manager to oversee daily resort operations and ensure exceptional guest experiences. The role focuses on operational efficiency, service quality, and driving revenue growth within a scenic resort setting.
Duties, Roles and Responsibilities
- Oversee daily resort, hospitality, restaurant, and event operations.
- Ensure high standards of customer service and guest satisfaction.
- Coordinate accommodation, food & beverage, grounds, housekeeping, security, and maintenance operations.
- Handle guest complaints professionally and ensure prompt resolution.
- Coordinate weddings, conferences, outdoor functions, and special events.
- Drive occupancy, event bookings, and customer retention initiatives.
- Build relationships with corporate clients, event planners, and travel partners.
- Support marketing and promotional activities to grow revenue streams.
- Supervise and manage operational staff across departments.
- Prepare staff schedules and ensure proper staffing levels.
- Train, mentor, and enforce discipline and perform
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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