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Full-time
Head of FTTX Operations and Maintenance Job at ZTE Uganda
ZTE Uganda
Job Description
The Head of FTTX Operations and Maintenance is responsible for the end-to-end operational management of the company’s FT network infrastructure, ensuring high network availability, service quality, and operational efficiency.
This role oversees the full operational chain including Network Operations Center (NOC), Back Office Technical Support, and Field Maintenance Teams, ensuring seamless coordination across monitoring, fault diagnosis, repair, and service restoration.
The position plays a critical role in driving operational excellence through process optimization, automation, and data-driven decision making, while ensuring that customer service performance and network KPls are consistently achieved.
Duties, Roles and Responsibilities
End-to-End FTTX Operations Management
- Lead the overall operations and maintenance of the FTTX network including GPON, OLT, ONT, OSP, and related infrastructure
- Ensure high levels of network availability, reliability, and service performance
- Manage and coordinate the activities of NOC teams, technical support teams, and field engineers
- Ensure rapid fault identification, escalation, and resolution across all operational layers Monitor operational performance and ensure compliance with network service standards
Operational Process Governance
- Establish and optimize end-to-end operational workflows covering fault detection, diagnosis, dispatch, repair, and verification
- Develop and maintain standardized SOPs, escalation procedures, and service management processes
- Ensure operational processes comply with defined service levels and contractual requirements
- Monitor operational KPIs such as:
MTTR (Mean Time to Repair)
Fault resolution time
Network availability
Service quality indicators
Network Performance and Service Quality Management
- Monitor and improve FTTX network performance and stability
- Analyze recurring faults, root causes, and operational bottlenecks
- Drive initiatives to reduce network incidents and improve service reliability
- Work closely with network planning and engineering teams to address structural network issues
- Support network optimization initiatives to enhance customer experience
Data-Driven Operations and Digital Transformation
- Promote data-driven operations management using network monitoring systems and operational analytics
- Implement automation tools and intelligent fault management solutions
- Develop dashboards and reporting mechanisms to improve operational visibility
- Support digital transformation initiatives to enhance operational efficiency and service quality
Team Leadership and Capability Development
- Lead and develop a high-performing multi-layer operations team
- Foster strong collaboration between NOC, technical support, and field maintenance teams
- Define and monitor performance metrics across operational teams
- Promote continuous improvement through training, knowledge sharing, and process optimization
- Build a culture of accountability, efficiency, and service excellence
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Application Instructions: If you meet the stated qualifications, kindly submit your application along with:
A detailed CV (including your current position)
Copies of relevant academic and professional certificates Please ensure your application reaches us no later than close of business, 30th-March-2026.
Send applications to: prossy.banangaki@zte.com
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