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Full-time
Head Mortgages and Consumer Banking (HFB) Job at True North Consult
True North Consult
Job Description
To develop and implement strategies for acquisition, growth and retention of customers within the Bank’s Mortgage and Consumer Banking segment as well as functional accountability for the performance of the bank’s various distribution channels. The role holder will proactively lead the Bank’s Mortgage and Consumer Banking team(s) and have full accountability to drive business growth, maximize profitability of the segment.
Duties, Roles and Responsibilities
- Provide strategic and tactical direction to the HFB’s Mortgage and Consumer Banking segment to drive growth of this segment in line with the bank’s business plan.
- Continuously review and innovate to ensure that the Bank’s customer value proposition(s) are in line with changing Business and Institutional customer needs.
- Proactively lead customer relationship management in the segment to enhance customer experience, drive value and increase share of wallet.
- Drive inclusion and increase uptake of mortgage and consumer banking solutions within the Bank’s areas of coverage across the country.
- Grow market share in the Mortgage and Consumer Banking segment through new customer acquisition, innovating new products and service offerings for Business Customers.
- Work with other segment heads (eg Business and Institutional Banking) to ensure that wallet share from existing customers is optimized through offering a varied range of products and solutions.
- Initiate and build partnerships with key players and stakeholders in the housing value chain and lock in the Bank’s opportunities to provide mortgages to the end consumers/home buyers.
- Drive new initiatives and innovations for business development within the mortgage and consumer banking segment and ensure that HFB is at the cutting edge in developing solutions that meet business customer needs.
- Proactively manage credit risk in order to deliver a high performing quality portfolio within the segment.
- Manage and monitor departmental costs within approved business plans and budgets.
- Manage the performance and development of staff in the department in line with the set key result areas (KRAs) outlined in their respective performance contracts.
- Responsible for the business growth budget for the Mortgage and Consumer Banking segment
- Accountable for financial performance of the Mortgage and Consumer Banking segment
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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