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Head, Innovation & Digitization job at PostBank Uganda | Apply Now
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Head, Innovation & Digitization job at PostBank Uganda
About the Organisation
ostBank Uganda is a leading financial institution committed to providing accessible, affordable, and innovative banking solutions that cater to individuals, businesses, and government entities. With a strong reputation built on reliability and customer trust, PostBank has earned recognition for its inclusive banking services, particularly focusing on underserved populations, offering a range of products including savings, loans, and mobile banking. The bank fosters a work culture centered around integrity, collaboration, and customer satisfaction, offering employees opportunities for growth and development in a supportive and inclusive environment.
Founded in 1996, PostBank has evolved to become a significant player in Uganda's banking sector, adapting to technological advancements to better serve its customers through mobile banking, digital financial services, and innovative payment solutions. With a widespread network of branches and agents across the country, PostBank serves millions of customers, including those in remote and rural areas. Driven by core values of accessibility, innovation, and trust, PostBank is dedicated to corporate social responsibility efforts that focus on financial literacy, community development, and environmental sustainability. For more information, visit www.postbank.co.ug.
Kampala, Uganda
Full Time
Job Title
Head, Innovation & Digitization job at PostBank Uganda
PostBank Uganda
Job Description
Job Title: Head, Innovation & Digitization
Organization: PostBank Uganda
Location: Kampala Uganda
Reports to: Chief Technology Officer
Job Purpose
The Head of Innovation & Digitization is responsible for driving the bank’s digital transformation agenda by identifying impactful digitization initiatives across business functions. This role focuses on building compelling value propositions for digital projects, defining and refining requirements for IT systems and business applications, and ensuring that all initiatives align with the bank’s strategic goals. The role also bridges business needs with emerging technologies to create business value and customer-centric solutions.
Duties, Roles and Responsibilities
Digital Transformation Strategy
Develop, implement, and continually refine the bank’s digital strategy in alignment with organizational values and business priorities.
Promote a culture of digital innovation, equipping teams with the right skills, tools, and mindsets to deliver on strategic goals.
Establish a structured approach to prioritizing and managing innovation initiatives, creating a clear roadmap with measurable outcomes.
Lead software developers and design teams to prototype, test, and implement digital solutions using agile methodologies.
Ensure that all digital solutions are designed with the end-user in mind, consistently enhancing customer experience.
Innovation Leadership
Build and manage a diverse innovation pipeline that drives sustainable business growth and market differentiation.
Position innovation as a core driver of customer value and long-term engagement.
Ensure timely and scalable go-to-market strategies for new digital products and services.
Governance, Risk & Compliance
Develop and update innovation and digitization policies and procedures to reflect industry best practices and global standards.
Ensure compliance with internal policies, regulatory guidelines (e.g., Bank of Uganda), and budgetary controls.
Departmental Planning & Team Leadership
Foster a collaborative environment that supports experimentation, learning, and adoption of digital best practices.
Lead and mentor a high-performing team in delivering digital and innovation objectives that benefit customers and stakeholders.
Financial Responsibility
Accountable for planning and managing the Innovation & Digitization departmental budget.
Core Values & Business Behaviors
Passion: Driven to deliver exceptional outcomes and lasting value for customers and stakeholders.
Teamwork: Embraces collaboration, respect, and diversity to achieve shared success.
Integrity: Acts with transparency, accountability, and the highest ethical standards.
Innovation: Champions creativity and continuous improvement to drive growth and improve customer experiences.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business IT, Computer Science, or a related field.
Master’s degree in a business or ICT-related field is an added advantage.
Professional certifications in ICT (e.g., ITIL, CISA) or compliance/risk management.
Membership in a recognized banking or professional ICT body is desirable.
Strong proficiency in project management tools (e.g., Microsoft Project, GitLab).
Minimum of 10 years’ experience in digital transformation, with at least 5 years in innovation leadership roles.
Proven success in managing complex digital projects and organizational change.
Extensive experience in the design and implementation of enterprise-wide digital solutions.
How to Apply
Required Documents (in a single PDF file):
Cover Letter
Detailed CV
Copies of academic documents
How to Apply:
Address your application to Chief People & Strategy Officer, PostBank Uganda.
Email your application to hr@postbank.co.ug with the subject: Head, Innovation & Digitization.
Deadline: Friday, 11th July 2025 at 5:00 PM.
Only shortlisted candidates will be contacted.
