.jpg)
.jpeg)
Share this Job
Graduate Trainees job at NCBA Bank | Apply Now
NCBA Bank is a dynamic financial institution dedicated to empowering individuals and businesses with innovative, customer-centric banking solutions that drive economic progress and financial inclusion. With a mission centered on delivering accessible, efficient financial services, the bank has earned widespread recognition for its strong reputation, commitment to excellence, and strategic agility in evolving markets.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Originating from a rich history of financial innovation, NCBA Bank has continually adapted its business model to integrate cutting-edge technology and robust risk management practices, ensuring a broad reach and sustained market leadership. The bank fosters an inclusive work culture that prioritizes employee growth, diversity, and work-life balance, offering extensive career opportunities and flexible work arrangements that underscore its value proposition.
Grounded in core values such as integrity, accountability, and customer satisfaction, NCBA Bank is also deeply committed to corporate social responsibility, actively engaging in initiatives that promote community development, environmental sustainability, and financial literacy. For more information, visit [Company Website].
Kampala, Uganda
Full-time
Graduate Trainees job at NCBA Bank
NCBA Bank
To offer required support to assigned units/ departments with the purpose of learning and consolidating knowledge through shadowing various staff members, participating in learning experiences, attending meetings in order to achieve a high level of competence and acquire the potential to become a next generation leader and take on substantive roles on successful completion of the program.
Financial & New Business Growth (10%)
Efficiently and effectively execute on assigned duties.
Marketing/selling of bank products & Services to both potential and existing customers.
Identify business improvement opportunities and communicate them to the assigned supervisor as applicable and by so doing actively contribute to the growth and development of the Bank’s business.
Internal Controls, Processes & Procedures (30%)
Carry out duties assigned duties against laid down. processes and procedures, and within set limits and TAT.
Participate as an active member in the Graduate Management Program.
Observe all policies, procedures and demonstrate a way behaviors and values.
Make sound judgments and make effective, timely decisions.
Successfully manage and complete all assigned projects and assessments as set requirements.
Commit to be available to work in any department within the Bank.
Accurately maintain and update personal portfolio of evidence to ensure all learning received (both on and off the job) is captured over the program period.
Customer Experience (20%)
Maintain high level customer service standards at all times.
Maintain TAT in all areas of performance and a high customer service standards at all times, in the banking halls, written communication and on telephone.
Offer timely and quality service as stipulated by Bank procedure, and report/ escalated appropriately on provided platforms.
Ensure follow up on customer queries and provide feedback promptly at all times.
Keep self-updated on existing and new products, to offer customers informed advice and cross sell appropriately.
Learning and growth (40%)
Ensure personal growth by continuous learning/training for self through E-learning, internal & external training activities. Career growth enhancement for self through personal development initiatives i.e. job shadowing to learn other roles.
Take responsibility for and commit to continuous self-development throughout the 12 month duration of the program in order to achieve a high level of competence as outlined by the program specifications.
Adopt to different working environments and team cultures.
Work with assigned supervisor to maintain a performance rating of meet and preferably exceed set expectations.
Attend and pass all core training prerequisites and programs within the specified time-frames.
Willingly and continuously share knowledge and learning with program peers as well as coaches and program managers.
Be positive and courageous and seek opportunities to learn and develop.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree (Second class upper/ equivalent) from a recognized university.
At least two (2) principal passes at A ‘level/equivalent
First grade at O ’Level/equivalent (with at least a credit in Math and English)
Uganda National
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
