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About the Organisation
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments for $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
Global Hardware Support Officer job at ENGIE Energy Access | Apply Now
Kampala, Uganda
ENGIE Energy Access is a leading provider of decentralized energy solutions, committed to expanding access to clean, affordable, and reliable electricity across Africa to drive sustainable development and economic empowerment. Recognized for its innovative pay-as-you-go solar home systems and mini-grid solutions, the company has earned a strong reputation in the renewable energy sector.
ENGIE fosters a dynamic and inclusive work culture, offering employees opportunities for growth, innovation, and impact-driven careers in the clean energy space. The company regularly recruits professionals passionate about sustainability, with diverse roles in engineering, sales, operations, and customer service, supporting flexible work arrangements where possible.
Since its establishment through the merger of ENGIE Mobisol, Fenix International, and ENGIE PowerCorner, the company has evolved into a key player in Africa’s off-grid energy sector. Leveraging cutting-edge technology and a customer-centric business model, ENGIE Energy Access has deployed millions of solar products, improving the livelihoods of millions across multiple countries. Operating in over nine African nations, the company continues to scale its reach, aiming to provide electricity to millions more. At its core, ENGIE upholds values of sustainability, innovation, and inclusivity, ensuring that energy solutions remain accessible and environmentally friendly.
Through its corporate social responsibility initiatives, ENGIE Energy Access actively supports local communities by promoting clean energy education, climate resilience, and socio-economic development. For more information, visit their official website at https://www.engie-energyaccess.com.
Are you looking for Engineering jobs in Uganda 2024 today? then you might be interested in Global Hardware Support Officer job at ENGIE Energy Access
Full Time
Deadline:
19 Dec 2024
Job Title
Global Hardware Support Officer job at ENGIE Energy Access
ENGIE Energy Access
Job Description
Job Title: Global Hardware Support Officer (Fresher Jobs)
Organisation: ENGIE Energy Access
Duty Station: Kampala, Uganda
This position will be part of the Global Support Team that is based in Kampala, Uganda, led by a Global Support Manager and working closely with the Global QA and R&D Teams. This is an incredible opportunity for a talented individual to join a high-performing team that is passionate about providing high quality energy to off-grid customers at the base of the financial pyramid.
Key responsibilities will include triaging and responding to new support requests, implementing and improving support strategies and processes, documenting support challenges, and communicating cross-departmentally. Your efforts will make a meaningful impact by enabling EEA to continuously improve how we support our customers.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 19th December 2024
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How to Apply
Responsibilities:
Monitor and respond through support ticketing system (ServiceDesk)
Investigate, document, and resolve technical issues with products and tools throughout EEA markets and teams
Iterate and response and prevention plans for common support requests
Escalate high-impact or novel concerns to appropriate teams
Generate and share reports to track and improve support team performance
Deliverables and Activities
Field Team Support: Triage and solve support requests from field team members, through ticketing
system or other communications as necessary, to ensure problems are solved quickly and effectively.
Document fixes or interventions for training team and eliminating further instances of any new problem.
New EEA Market Support: Assist new market operations with setup, training, and troubleshooting.
Provide references and documentation to establish best practices among new team members.
Analysis & Reporting: Regularly analyze global support ticketing, field team service records, and call center data to prioritize tool development, new training, or process improvements. Generate and share reports on such analyses and general support performance to management and other stakeholders.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Experience:
BS or greater (technical field preferred)
2+ years of experience working with electronics support, software support, or other technical support
Experience with data analytics and troubleshooting
Understanding of integrated software systems
Ability to analyze problems, identify causes, and provide efficient solutions
Language(s): Excellent communication in English required• French is a plus
Other Desired Skills:
Experience with SQL or other data-querying tools
Experience in software debugging
Familiarity with basic programming (Javascript, Python)
Passion for low-cost design for products used in the developing world
Fluency in French, Swahili, or Portuguese
