Front Desk Officer

Answer incoming calls and direct them to appropriate offices

Provide information to callers and visitors, including directions and general company info

Maintain a safe and clean reception area in line with procedures and regulations

Receive and distribute mail to relevant departments and track correspondence

Schedule, organize, and coordinate internal meetings

Coordinate staff and guest travels including air ticket and hotel bookings

Assist in ordering, receiving, stocking, and distributing office supplies

File, record, and track documents as assigned

Type letters, memos, reports, and other correspondences

Assist in preparing presentations as assigned

Provide secretarial services during meetings

Perform clerical duties such as photocopying, faxing, and filing

Maintain databases for office supplies and other records

Perform other related duties as may be assigned

A Bachelor’s Degree (Honours) in Social Sciences, Arts, Development Studies, Public Administration, Social Administration, Office and Information Management, Business Administration, Secretarial Management, Administrative Secretary or any relevant degree

Minimum of 3 years’ experience in a similar administrative or front desk role

Working knowledge of office management systems, procedures, and equipment

Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

Excellent interpersonal and communication skills

Ability to interact with various stakeholders courteously and professionally

Strong attention to detail and ability to multi-task

High level of grooming and personal presentation

Improvisation and decision-making skills