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Welcome and assist walk-in prospective students, parents, and other visitors in a warm and professional manner. Provide accurate information about academic programs, admission requirements, application procedures, and campus facilities. Coordinate campus tours and link visitors with the appropriate departments or admissions staff. Register visitor details and capture prospective student leads in the CRM system. Answer incoming phone calls and direct inquiries to the relevant departments promptly and accurately. Maintain a clean, organized, and welcoming reception and front desk area at all times. Distribute brochures, application forms, and other promotional or informational materials. Handle routine inquiries professionally and escalate complex or sensitive issues to the appropriate staff. Support recruitment events, open days, and university outreach activities as required. Perform any other duties assigned by the supervisor.