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About the Organisation
Freight Forwarding Operations Manager job at AGL (Africa Global Logistics) | Apply Now
Kampala, Uganda
Africa Global Logistics (AGL) is a leading logistics and supply chain management company committed to providing efficient and innovative solutions that enhance the movement of goods and services across Africa. With a reputation for reliability and excellence, AGL is recognized for its ability to streamline complex logistics operations while offering customer-centric services tailored to meet the needs of various industries. The company fosters a collaborative and dynamic work culture, encouraging innovation and teamwork, while also providing its employees with opportunities for growth, development, and competitive benefits.
AGL offers diverse job opportunities and flexible work arrangements, ensuring a positive work-life balance for its staff. Established to address the growing demand for logistics infrastructure across Africa, AGL has evolved into a trusted partner for companies seeking seamless supply chain solutions. The company leverages cutting-edge technology and a robust network to drive efficiency and ensure scalability in its operations. With a strong presence across key African markets, AGL’s size and reach continue to expand as it solidifies its position as an industry leader. Guided by its core values of integrity, innovation, and sustainability, AGL is dedicated to providing solutions that promote economic growth and environmental stewardship.
The company actively engages in corporate social responsibility initiatives that support local communities, particularly in the areas of education, health, and environmental conservation. For more information, visit www.africaglobal.com.
Are you looking for Procurement & Logistics jobs in Uganda 2025 today? then you might be interested in Freight Forwarding Operations Manager job at AGL (Africa Global Logistics)
Full Time
Job Title
Freight Forwarding Operations Manager job at AGL (Africa Global Logistics)
AGL (Africa Global Logistics)
Job Description
Job Title: Freight Forwarding Operations Manager
Organisation: AGL (Africa Global Logistics)
Duty Station: Kampala, Uganda
Job Summary:
The Operations Manager will spearhead the operational management of a diverse client portfolio, ensuring efficient and compliant logistics operations across Sea Freight (Import & Export), Airfreight, Warehousing, and Inland Container Depot (ICD) services.
This role is pivotal in driving service excellence, optimizing costs, enhancing productivity, and fostering a culture of continuous improvement.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates should apply online at the APPLY Button below
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How to Apply
Team Leadership & Development
Lead and develop a high-performing operations team, ensuring alignment with organizational goals.
Set clear performance targets and foster a culture of accountability and collaboration.
Oversee staff recruitment, onboarding, and capacity development in coordination with HR.
Conduct performance reviews, identify training needs, and nurture career growth.
Operational Excellence
Optimize workflows across all operational units to ensure efficiency and service quality.
Collaborate with QHSE and Operational Excellence teams to review, update, and enforce SOPs.
Implement continuous improvement initiatives to enhance cost-effectiveness and process reliability.
Client & Portfolio Management
Oversee service delivery for a diverse client base, ensuring contractual compliance and profitability.
Partner with Sales and Finance to develop and validate tariffs, quotations, and client presentations.
Build strong client relationships through responsive, solution-driven service delivery.
Financial & Quality Performance
Achieve budget and quality-of-service targets, focusing on gross margins and cost control.
Participate in the disbursement control committee to monitor financial accuracy and compliance.
Regularly review operational KPIs and implement corrective actions when needed.
Subcontractor & Risk Management
Manage relationships with transporters, government agencies, and other subcontractors.
Monitor service standards and compliance with AGL policies and legal regulations.
Identify operational risks and implement mitigation measures in collaboration with relevant teams.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or Procurement.
Minimum 10 years of experience in clearing and forwarding, with at least 5 years in a senior management role.
Strong understanding of international freight forwarding, cross-border transport, and corridor logistics.
Proficiency in Microsoft Office Suite; knowledge of logistics systems (eg, SAP, Power BI) is an advantage.
Excellent leadership, analytical, and communication skills.
Proven track record of delivering operational efficiency and customer satisfaction.
Personal Attributes
We’re seeking a leader who is:
Highly organized and results driven.
A strategic thinker with strong problem-solving abilities.
A collaborative team player who inspires performance.
Emotionally intelligent, resilient, and adaptable in a dynamic environment.
Performance Targets
Achieve 100% Quality-of-Service KPIs.
Meet 100% of annual budget and profitability goals.
