Field Operations Coordinator job at Educate! | Apply Now

Field Logistics coordination (50%)

• Process field requisitions in a timely manner.

• Ensure that Airtime for the implementation of VIP boot camp are disbursed in a timely manner.

• Work with Field teams to ensure that advances are fully accounted for according to E! finance procedures.

• Plan & ensure that Mentor stipends are disbursed as per program stipend schedule.

• Keep track & work towards timely delivery of field materials delivered to mentors & YLs as per the program schedule.

• Take lead in the VIP allocation & reallocation process and ensure that all VIPs are allocated as per the need.

• Update VIP bootcamp mentor list at all times and share with VIP bootcamp management team.

• Maintain a mentor database, track Mentor drops, and update the mentor backup database at all times.

Mentor Recruitment Oversight (30%)

• Take lead in the mentor recruitment strategy & ensure that the strategy is aligned to the current mentor needs

• Ensure that mentor list is up to date & shared on a weekly with other departments

• Work with the MRO to track mentor number & mentor drops & also ensure that mentor drops are reported on a timely manner

• Collect & document mentor paperwork & ensure that it is well documented

• Liaise with MRO to mobilize mentors for Induction & onboarding & ensure that mentors present approved parental approval form during Induction

• Create mentor unique Identity code using the sales force system & share with all mentors

• Upload & update mentor information on the sales force system

• Collaborate with the implementation team to support new mentor onboarding, track drops & reporting.

Mentor Performance oversight (20%)

• Collaborate with performance metrics to ensure that the mentor performance tracking system is set up & able to provide an up to date mentor performance report at all times

• Work with M&E to ensure that teams are trained on mentor KPIS and KPIs are constantly updated as per program targets

• Liaise with implementation to identify mentor training gaps & support the training during the induction and during the course of the the program implementation cycle

• Work with MRO to ensure that mentors fully understand their performance deliverables on a termly basis

• Ensure that mentor performance feedback are provided to mentors on a timely manner

• Spearhead the process of producing the final mentor performance report & ensure that the report is submitted to Implementation team by close of program cycle

  
  

• Mentor Help Line (20%)

• Co-lead monthly capacity building plan review

• Lead Training of trainersfor POs and PCs

• Run sampled quality check ins for trainings and document feedback

• Research best practices for improving virtual capacity and training and implement with team

• Collect training needs and update plan time to time

• Coordinate with other departments to reconcile resource needs for teams including support tools like airtime, internet and equipment.

• Coordinate schedule for trainings with PCs and POs for smooth training quality and attendance

• Run termly Youth Leaders trainings on basic ICT packages to hence their comprehension of the ICT packages and their reporting skills

• Work towards addressing the reporting challenges through liaising with the M&E department by heightening the coaching levels of the Youth Leaders in the Region

• Liaise with D&I to organize capacity building Trainings for the Youth Leaders.

• Create a feedback system to support Programs, D&I and M&E departments to establish skills gaps and develop tailored training content for the Youth leaders.

• Work closely with the Youth Leaders to support them in their growth areas with intent to reduce their skills gap in executing their role in reporting and mentor management.

• Lead regional in person or virtual induction preparations, implementations and evaluations includes; collaborating with design on scheduling, leading ToTs, coordination of feedback and troubleshooting.