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• Actively work and close all assigned delinquent accounts
• Follow up and resolve defaulted accounts through field visits
• Investigate and resolve customer queries and complaints professionally
• Achieve and exceed monthly collection targets
• Conduct field visits and submit recovery reports and action plans
• Collaborate closely with branch teams and the Call Centre on bad debt portfolios
• Engage local authorities and security officers where required
• Participate in collection drives across branches
• Action bad-faith clients escalated from the Call Centre

Key Performance Indicators

• Number of accounts successfully closed
• Amount collected on assigned portfolio
• Home market clean-up effectiveness