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Account Management

• Build and maintain relationships with assigned B2B clients, understanding their business needs, objectives, and challenges.
• Serve as the primary point of contact for clients, addressing inquiries, providing product information, and resolving issues in a timely manner.
• Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and explore opportunities for upselling and cross-selling.

Sales and Business Development

• Develop and implement strategic account plans to achieve sales targets and maximize revenue growth
• Identifying new business opportunities within existing accounts to expand the client base.
• Conduct market research to stay updated on industry trends, competitors, and emerging opportunities.
• Present product/service offerings, negotiate contracts, and close sales deals with clients.

Customer Relationship Management

• Maintain accurate and up-to-date client records in CRM systems, including sales activities, interactions, and opportunities.
• Provide regular reports and updates on sales performance, account status, and market insights to the sales management team.
• Collaborate with internal teams (e.g., marketing, customer support, product development) to ensure client satisfaction, address client needs, and drive overall business success.

Client Engagement and Support:

• Conduct client visits, presentations, and product demonstrations to showcase value propositions and strengthen relationships.
• Deliver exceptional customer service by promptly responding to client inquiries, resolving issues, and providing ongoing support.
• Conduct training sessions and provide guidance to clients on product usage, features, and benefits.