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Sales and Field Operations

• Support the Sales and Marketing Supervisor in implementing daily field sales and marketing plans.
• Visit retail outlets, distributors, and customers to promote and sell company products.
• Take and confirm customer orders, ensure accurate deliveries, and collect payments where applicable.
• Monitor stock levels at customer outlets and report shortages, expiries, or demand trends.
• Safely load and offload products and promotional materials.

Product Delivery and Distribution

• Drive company vehicles to deliver dairy products and promotional materials to customers and distribution points.
• Verify delivery quantities, invoices, and delivery documentation before departure and upon delivery.
• Ensure products are transported under appropriate hygiene and temperature conditions.
• Support efficient route planning to ensure timely deliveries within assigned territories.

Customer Relationship Management

• Build and maintain strong working relationships with customers, retailers, and distributors.
• Handle customer inquiries and complaints professionally, escalating complex issues to the supervisor.
• Collect customer feedback on product quality, pricing, and service delivery.
• Support customer retention and loyalty initiatives.

Marketing and Promotional Activities

• Participate in field promotions, activations, trade shows, and brand visibility campaigns.
• Assist in setting up marketing displays, distributing samples, and explaining product features.
• Ensure promotional materials such as posters, banners, and signage are properly displayed at sales points.
• Report on the performance and impact of promotional activities.

Vehicle Operation and Maintenance

• Conduct pre-trip and post-trip vehicle inspections and report mechanical or safety issues.
• Maintain cleanliness, hygiene, and proper handling conditions of delivery vehicles.
• Ensure vehicles are roadworthy, serviced, fueled, and used in compliance with company policies.
• Adhere strictly to road safety regulations and company driving standards.

Reporting and Documentation

• Maintain accurate records of sales, deliveries, customer visits, mileage, and fuel usage.
• Submit daily activity, delivery, and sales reports to the Sales and Marketing Supervisor.
• Track product returns, damages, and inventory movements as required.

Compliance and Safety

• Adhere to company policies on product handling, quality assurance, hygiene, and road safety.
• Observe defensive driving practices and occupational health and safety requirements.
• Safeguard company vehicles, products, cash, and other assets during field operations.