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Engineer – Service Assurance Centre job at MTN Uganda | Apply Now
Are you looking for Telecommunications Engineering jobs in Uganda 2025 today? then you might be interested in Engineer – Service Assurance Centre job at MTN Uganda
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Kampala, Uganda
Full Time
Job Title
Engineer – Service Assurance Centre job at MTN Uganda
MTN Uganda
Job Description
Job Title: Engineer – Service Assurance Centre
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Job Summary:
Proactive and timely incident management of IN related product services and improved enterprise customer experience
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Duties, Roles and Responsibilities
Track EBU wholesale and Tier customer incidents end to end in cognizance of SLA compliance.
SLA and OLA follow-up with all operational teams
Coordinate the implementation and acceptance of operational Adhoc works in RAN, Transmission and electrical mechanical domains.
Conduct periodic reviews of resolved customer complaint incidents to verify that appropriate solutions were implemented through the incident management process.
Perform initial support and troubleshooting activities for all customer complaints escalated by customer service and escalate incidents that require the attention of high level support
Coordinate the resolution of faults or escalated incidents until closure – also ensure timely communication to stakeholders in case of critical failures
Resolution of Work orders as assigned.
Participate in routine testing of new products, service tests pre and post planned changes and follow up on change management recommendations.
Any other duties as may be assigned from time to time
Key Performance Indicators (Smart)
MTTR
SLA Compliance
EBU SLA execution/fulfillment
Effective and Timely SAC Activity reports (daily, weekly, and monthly reports).
Customer satisfaction index
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
BSc Electrical, Electronic /Telecommunications Engineering,
Work Experience
At least 1 year experience in corporate environment.
Basic Telecommunications and Network Overview
Proficiency in Microsoft packages (Word, Excel, Powerpoint, Project)
Competencies
Quick and gives attention to details
Good communicator with great interpersonal skills
Must be a team player with a good team spirit and willingness to learn
Must be willing to work long hours when called upon, and with a CAN-DO attitude
Ability to work unsupervised
Ability to do shift work
How to Apply
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPLY Button below.
Deadline: 8th September 2025
