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Job Summary
Job Title:
E-Commerce Customer Service Executive
Employer:
Aquantuo LLC
Location:
Country:
Contract Type:
Full-time
Job Category:
Management Jobs
Number of Positions:
1
Deadline:
Saturday, 10 February 2024
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Kisaasi, Kampala, Uganda
Aquantuo LLC is a forward-thinking technology solutions provider dedicated to delivering innovative water purification and environmental sustainability services. With a strong reputation for excellence, the company has earned recognition for its cutting-edge solutions that address global water scarcity and environmental challenges. Aquantuo's work culture is built on a foundation of collaboration, creativity, and a commitment to professional development, providing employees with an inclusive environment that encourages growth and personal development.
The company offers diverse job opportunities and flexible work arrangements, fostering a dynamic workforce. Founded with the mission to tackle water and environmental issues through advanced technology, Aquantuo LLC has evolved into a leader in its field, leveraging innovation to create scalable, sustainable solutions. The company's business model focuses on providing high-impact water treatment technologies and environmental consulting services to communities and businesses worldwide.
With an expanding reach across multiple countries, Aquantuo is poised to continue making significant strides in the environmental sector. At its core, the company is committed to values of sustainability, integrity, and social responsibility, driving its dedication to giving back through CSR initiatives focused on clean water access and environmental preservation. For more information, visit www.aquantuo.com.
Full-time
Deadline:
10 Feb 2024
E-Commerce Customer Service Executive job at Aquantuo LLC
Aquantuo LLC
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
We are seeking a dynamic and customer-centric individual to join our E-commerce Operations. The ideal candidate should possess excellent communication skills, an understanding of the shipping industry, eCommerce, sales, marketing, and be computer-savvy. This role involves responding to client inquiries through various channels, providing real-time updates, coordinating shipping processes, and ensuring an exceptional customer experience.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Click the Apply button below
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Responsibilities:
Respond promptly to emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real time or within 15 minutes.
Provide exceptional customer service both online, over the phone, and in person.
Ensure real-time status updates of all client requests across all service areas.
Coordinate with other departments to purchase, update, process, ship, clear, and deliver packages.
Collaborate with sales/marketing team to convert prospects into satisfied users.
Coordinate and create all necessary shipping / logistics documents while adhering to industry guidelines as and when necessitated.
Familiarity with shipping and logistics industry operations, including pick-ups, drop-offs, Bill of Lading, Commercial Invoice, etc.
Comfortably use computers, mobile devices, and Microsoft Office applications.
Ability to examine online stores and successfully complete purchase requests.
Assist users in navigating our platform (website and apps) remotely over the phone or in person.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications:
Bachelor’s degree
Call center experience is essential but not a must.
1 year of experience in a customer interacting role.
Excellent communication skills, both written and verbal.
Understanding of the shipping industry, eCommerce.
Computer-savvy with proficiency in Microsoft Office applications.
Ability to provide exceptional customer service in various settings.
Quick learner with a proactive approach to problem-solving.
Females are strongly encouraged to apply.
Please send your CV and academic documents to careers@aquantuo.com
Applications will be reviewed on a rolling basis.
