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Looking for a rewarding career in Uganda? Checkout the available  Aquantuo LLC jobs january 2024  today. Easily apply for current vacancies on AfriCareers.net, and get hired.

Kisaasi, Kampala, Uganda

Full-time

Deadline: 

February 10, 2024 at 2:00:00 PM

About the Organisation

At Aquantuo, we understand the challenges Africans face when it comes to receiving and sending goods across the continent. That's why we're here to bridge the gap and make it easier for you, without any hassle.

Our customized air and sea freight solutions provide end-to-end services from the US, UK, Canada, China, and Dubai to Africa, and from Ghana to the US. Whether you're an individual, small business, or large enterprise, we have a solution that fits your needs.

Our team is a mix of passionate recent university graduates and experienced industry professionals, with a staff that is predominantly made up of women. We believe in diversity and inclusivity and strive to uphold our values of Integrity, Compassion, and Excellence in everything we do.

The name Aquantuo means journey, and we invite you to come on this journey with us!

Advertise with us

Job Title

E-Commerce Customer Service Executive job at Aquantuo LLC

Job Description

We are seeking a dynamic and customer-centric individual to join our E-commerce Operations. The ideal candidate should possess excellent communication skills, an understanding of the shipping industry, eCommerce, sales, marketing, and be computer-savvy. This role involves responding to client inquiries through various channels, providing real-time updates, coordinating shipping processes, and ensuring an exceptional customer experience.

Duties and Responsibilities

Responsibilities:

  • Respond promptly to emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real time or within 15 minutes.

  • Provide exceptional customer service both online, over the phone, and in person.

  • Ensure real-time status updates of all client requests across all service areas.

  • Coordinate with other departments to purchase, update, process, ship, clear, and deliver packages.

  • Collaborate with sales/marketing team to convert prospects into satisfied users.

  • Coordinate and create all necessary shipping / logistics documents while adhering to industry guidelines as and when necessitated.

  • Familiarity with shipping and logistics industry operations, including pick-ups, drop-offs, Bill of Lading, Commercial Invoice, etc.

  • Comfortably use computers, mobile devices, and Microsoft Office applications.

  • Ability to examine online stores and successfully complete purchase requests.

  • Assist users in navigating our platform (website and apps) remotely over the phone or in person.

  • Quickly learn new programs and processes to support users effectively.

Qualifications and Competencies

Qualifications:

  • Bachelor’s degree

  • Call center experience is essential but not a must.

  • 1 year of experience in a customer interacting role.

  • Excellent communication skills, both written and verbal.

  • Understanding of the shipping industry, eCommerce.

  • Computer-savvy with proficiency in Microsoft Office applications.

  • Ability to provide exceptional customer service in various settings.

  • Quick learner with a proactive approach to problem-solving.

  • Females are strongly encouraged to apply.

Enroll for CPA Uganda Course

How to Apply

Please send your CV and academic documents to careers@aquantuo.com
Applications will be reviewed on a rolling basis.

Apply Now
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