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Digital Operations & Lead Management Admin Job at CFAO Mobility Uganda
CFAO Mobility Uganda
Job Description
The Digital Operations & Lead Management Admin is responsible for ensuring quality customer engagements through responsive community management, efficient lead processing across various OEM brands, and the creation of engaging digital content. This role serves as the primary link between the dealership's digital touch points and the sales funnel, reporting to the Brand Manager.
Duties, Roles and Responsibilities
- Update and maintain brand/OEM websites weekly, including campaign pages and vehicle listings.
- Ensure website leads forms work correctly and report any other website issues to IT for resolution.
- Maintain website hygiene and support basic SEO best practices.
- Manage and track incoming digital leads from websites, social media, paid campaigns, and approved non-digital platforms such as exhibition activations.
- Ensure 100% daily lead treatment and timely follow-up by sales teams.
- Maintain accurate lead records using approved systems.
- Prepare weekly and monthly summaries of lead performance and response times.
- Execute social media posting according to approved schedules and campaigns.
- Respond to customer enquiries and comments professionally.
- Monitor and resolve customer complaints received via digital channels within 24 hours.
- Ensure consistency in brand tone and messaging.
- Capture basic photos and short videos for internal marketing needs (vehicle arrivals, events, showroom activity).
- Perform basic content creation and edits for digital use and internal reports.
- Support event-related content creation and engagement.
- Coordinate daily digital activities with advertising agencies in accordance with the approved GTM plans.
- Monitor campaign performance and lead delivery.
- Prepare accurate weekly and monthly digital marketing reports in agreed formats.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://career.nftconsult.com/job_description_page.php?jaction=YzAwMmNhZDUzNGU5NDFiOTk4NmQ4OTQ0NzBmYmQ4NjY=
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